Child Item

Getting an error when signing in with my old email address and password

I can't get into my old account and the email is different now and I had remembered login and password saved in phone and when I try to login in it says error sign in etc. I tried emailing them but it's only one letter change in the emails smh I had a lot of stuff on that account and I had the premium subscriptions multiple times

Find more posts tagged with

Security

Error Messages

Account Access

Disagree

AcceptAnswer

Accepted answers

All comments

Nancy

Welcome to our forum, @Antman7! Let’s have a look into this.

Is your old Dropbox account linked to a disabled email address, and the new one only has one letter different?

Even in that case, you should be able to sign in to Dropbox with your old email address and password.

Has it been more than 12 months perhaps since the last time you signed in?

Can you send a screenshot of the error you're getting (while hiding your email address)?

Let me know, and we’ll take it from there.

Antman7

I still have the old email and password saved on my phone and it hasn't been 12 months since I used the account and I got screenshots but can't put it in the comments but keep sending it to emails

Antman7

Do you have a email I can send you the screenshots too?

Nancy

You should be able to attach your screenshots in this thread by clicking on the small camera icon above your message box (right before posting your reply).

If the option doesn’t appear though, please try this via a computer instead.

Let me know how it goes.

Antman7

Yeah the camera isn't popping up at all, I'm try my computer later on

Antman7

the account email is [email removed as per Community Guidelines] isnt signing in and new one is removed

Megan

Hi @Antman7, I removed your screenshots since they contain sensitive content.

So, just to clarify: you can't sign in using both the old, and the new email address?

Also, based on your screenshot, it seems you're trying to sign-in using Google Sign in, if I'm not mistaken.

Do you happen to remember the account's credentials, in order to directly input them in our app and try it that way?

Antman7

I do it without Google and it sends the verification code to the email that is no longer in use because the email company changed and turn into @Email.com. but I put the right password in and it does a verification code two step enter

Megan

I'm guessing that when you use the website to try and log into the account, you don't get any errors, right @Antman7?

If you don't have access to our six-digit-security code, due to not having access to the email address linked to the account, then we'd need to have a closer look into this via email, to see what can be done.

Is that okay?

Antman7

Yeah that is okay

Hannah

Thanks, @Antman7, I just emailed you, so we'll continue looking into this there.