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I received a strange email. How do I file a report to dropbox?

Dropbox has no proper means to send an email to complain or file a report. I received an email from no-reply@em-s.dropbox.com. The subject was "Please don't ignore: Your setup isn't complete". I know this account was set up over 5 years ago. While I may not use it as often as other accounts I know that it is completed. With that suspicion I logged into my account using an official Dropbox bookmark I created and nothing ... no messages on my account ... no notifications. Therefore, I am positive that this email was a fishing scam.

Please send and/or have proper means for customers to report issues.

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Jay

Hi @NM5, thanks for bringing this to our attention.

This is a valid email from Dropbox, since it comes from an official domain.

Most likely, the email was sent to your account in error, so you can safely ignore it.

If you have any further queries, feel free to message back.

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Jay

Hi @NM5, thanks for bringing this to our attention.

This is a valid email from Dropbox, since it comes from an official domain.

Most likely, the email was sent to your account in error, so you can safely ignore it.

If you have any further queries, feel free to message back.

paspao

I received this email too on an old account "ATTENZIONE: ti consigliamo di completare la configurazione del tuo account Dropbox il prima possibile" and it seems legit looking the headers.

"I tuoi file sono quasi pronti per essere caricati"

But please avoid doing this !

Why should we get an "ATTENTION" warning without any reason?

This is scary in some ways and confusing as it seems a new account was just created and seems a hacking happened.

Kind regards.

Walter

Hey @paspao - thanks for your feedback on this.

I've logged it in our system and you can let us know if you have anything to add.

Have a lovely week ahead!

Rich

Just to bring awareness to it, saying something like this is scary/confusing as well (emphasis mine).

This is a valid email from Dropbox, since it comes from an official domain.

It's extremely easy to spoof an email address/domain. To say that an email is valid just because it appears to be from a valid email address could, at best, give a false sense of security, and at worst, cause someone to click and enter credentials on something they shouldn't.