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Do I need space in order to upload content to someone else's shared folder?

Hi,

I really need some help with drop box!

The client I work for has created a dropbox account with a large 2TB TerraBite (not 2GB) limit. This is to back up and store all the work I do for them so they are in charge of all the files and working files they have paid me for, it also takes the responsibility and cost away from me which is really vital, otherwise all the responsibility and cost of storing data is down to me.

I have a drop box account with a 2GB limit. When they shared their drop box share folder with me and I upload to their share folder drop box uses my 2GB limit and says I am out of data, even though I am using their folder that they should have the 2TB amount of space on.

I cannot back up the files to their 2TB worth of space and drop box is asking me to pay for more storage space.

I really don't know what to do and would really appreciate help on this.

thank you!
Rachael

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Walter

Hey @Rachael321, thanks for using Dropbox and welcome to the Community!

Shared folders in Dropbox take up space on each account that's a member of the share so in this case, you might want to ask them to open a file request for you.

This way you'll be able to upload back to their account without impacting your own quota.

I hope this helps!

All comments

Walter

Hey @Rachael321, thanks for using Dropbox and welcome to the Community!

Shared folders in Dropbox take up space on each account that's a member of the share so in this case, you might want to ask them to open a file request for you.

This way you'll be able to upload back to their account without impacting your own quota.

I hope this helps!

Rachael321

Hi Walter,

Thanks for your idea for my client to send me a file request. (My client has the 2TB drop box) However, if they do send me a file request for all the files I have worked on for them over the years and I send all the files to them, then how will I access these files when I need them? My client is not very good with computers at all and will not understand or have the time to hunt through all the files I send them if I need a backed up set of files sent back to me. For example if I have an indesign document with 200 image links and then 50 of these have the layered photoshop versions of these files in drop box my client would have no idea what to send me. What is the best solution to this? They need a back up system that they pay for which I can access to back files up to and then take off when I need them. Would drop box be able to do this at all? It would cost a fortune for me to back up various client's work all the time and I need to transfer ownership to them but I also need access to the files. I hope you can help, thank you

Rachael

Walter

In that case, your client can send you a shared link with view only rights to the folder you'd be uploading through the file request they opened for you from their end @Rachael321 But again, you'll only be able to view and download from the link, not edit and have the edits be reflected on your client's end. This would require a shared folder which would be taking up space on both of yours and your client's accounts.

Let me know if you have any follow up questions, Rachael.

GregMichael

Hello, I've been sent an upload request from a client and I'm uploading a file 60GB in size however it's proving extremely slow to upload despite both me and my client having 1GB internet speeds (we both plug into our modems via ethernet to ensure a close to 1GB internnet connection). Is there an upload limit when uploading files via an upload request link?

Walter

Hey @GregMichael - sorry to hear about this.

I just wanted to mention that there's no limit when uploading to file requests.

Have you tried clearing your browser's cache, using another browser (preferably with no extensions or plugins running) or even rebooting your computer and/or internet router?