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Recipient of shared link is being requested to log into Dropbox account

I am trying to share a DropBox link to a folder containing photos, from my MAC (using Monterey OS). I am using the Browser version of DropBox. No matter what I try to do the email recipient of the link is asked to log into her DropBox account. I have re-read many articles on this problem but I can't seem to crack it. Any help would be appreciated.

Thanks

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JW19

Rich,

I blew away the original link and made a new one with the setting you suggested and it WORKED!!! thanks for help and great job!!!!

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Nancy

Welcome aboard the Community, @JW19! Hope you’re doing great.

When opening the folder settings to create the shared link, are you also inserting the user’s email address or simply clicking on the “Create - Copy link” option?

If you open an incognito window on your browser instead, and check this link, are you also being asked to sign into Dropbox or can you preview its contents normally?

Feel free to send me a screenshot of what you see too, and I can take a look.

Keep me posted.

JW19

Hi Nancy. Thanks for the help.

It doesn't seem to matter if I added the recepient's email address in the folders settings or not. same result. When I hit the link myself in the sent email, I am also asked to sign in??!!

JW19

having difficulty taking a screenshot of my MAC screen?

Nancy

I’m just asking because if you enter the email address of the recipient, then you’re basically sharing the folder with her Dropbox account, which will require her to sign in by default.

Can you please test this with a different folder that’s not shared with anyone and click on the “Create and copy link” option without entering an email address at all?

To take a screenshot on your Mac device, please try pressing the Shift + Command + 3 keys all together.

JW19

Hi Nancy,

I tried what you mentioned but to the same results. Here is the screenshot of my new 'test folder' with one picture in it. never been shared with anyone yet. Copied link and mailed to my wife. still asked her to sign into Dropbox?

test shot.png

Rich

@JW19 wrote:
Copied link and mailed to my wife. still asked her to sign into Dropbox?

Check your Account Sharing settings. Are the options set to Anyone with link and Can view?

JW19

Who has access is set to 'people who are invited'

What people can do is set to 'can view'. I will change the access to 'people with link' and keep the 'can view' and see what happens. Will let you know. Thanks.

JW19

That worked on my test folder!!!!! I will now try with my original folder of photos.

Anything to worry about with a preexisting folder??

Thanks a bunch!!!!!

Rich

@JW19 wrote:
Anything to worry about with a preexisting folder??

Delete any existing link and recreate it, or go into the Sharing settings for the folder and specifically create a Can View link. There are separate tabs for View and Edit.

JW19

Rich,

I blew away the original link and made a new one with the setting you suggested and it WORKED!!! thanks for help and great job!!!!

gem40

I've had a Basic account with dropbox for probably 15 years. While in the past I could send a link to friends giving them a chance to download that item my friends are now ask to login or identify themselves. That is a problem now for a few of my friends who don't have a dropbox or Google or Apple account. Is there a way around it so everyone has access to items of mine if they get the link from me?

Hannah

Hey @gem40, thanks for reaching out to us.

Is it possible that you're sending your friends "can edit" links instead of "view only" ones?

A link with edit permissions, would require someone to login to access and edit the file.

Can you try these steps to create your link and let me know if it helps?

Cheers!