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Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may

I have the Dropbox Plus account and I got this notice from Dropbox yesterday:

Can’t share file

We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.

I never got any email to get this resolved. I have been trying to talk to someone since yesterday to resolve it, but nobody has helped. They sent me an email with the conversation I had with somebody in the chat, but nothing in relation on how to reinstate sharing.

Has anybody had this same problem?

I need to send big video files to clients and not able to. I'm about to cancel with Dropbox and go somewhere else.

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Jay

Hi @EverGiron, thanks for messaging the Community!

Have you tried messaging the team directly via a ticket? If so, could you provide us with a ticket ID?

This will help me to assist further!

KS_creative

I keep getting this message when I try to share a file. How do I resolve this?

We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.

Megan

Hey there @sherberto, welcome to our Community!

It's possible that you're experiencing this behavior on your account.

Have you recently shared and files or links that could be a breach of the Terms of Service? Did you receive any relevant emails from Dropbox, on how to proceed?

Let me know more!

KS_creative

I never received an email from Dropbox. This is very frustrating! How can I get this resolved. I am the only one on my team that is having this issue.

Walter

Hey there @KS_creative - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally?

KS_creative

sure

Walter

Thanks for the cooperation @KS_creative - you've got :envelope:

KS_creative

I am still having issues- can someone tell me what is going on? If I am "banned" can someone unban me.

Walter

Thanks for the nudge on this @KS_creative

I can see that a member of my team responded to your open ticket. Did you get the chance to see their reply yet?

KS_creative

yes- I got the email and deleted the flag files. Now just waiting for the ban to be lifted.

Thank you.