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drop box has deleted all my download files in download folder on mac

how can i restore the downloads that drop box has somewhat deleted and replaced with the folder name in finder "My files in dropbox"

having only just decided to implement dropbox into my mac os workflow this is not a program i want to be become dependant using as the first hurdle has arisen problems i dont want to experiance again.

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Jay

Hi @dragonballs, thanks for messaging today!

It sounds like you've enabled the computer backup feature. Could you try disabling it and choose to move the files back to their default locations?

If you have any missing files that were synced to the site, could you try recovering them from here?

Keep me updated with any progress!

dragonballs

Hi @Jay

The backup wasn't activated its still on "Set up"

The link does not have any files to recover?

I haven't synced any files, drop box has replaced my downloads with its own empty file name

There was over 50GB of files in the downloads folder that disappeared in seconds

Jay

Could you try searching for a file name in the folder to see if it was moved elsewhere on your machine?

If it isn't there, or in the recycle bin or trash, then you can try to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

dragonballs

yes, i've located the files using spotlight and copy pasted them back into the downloads folder.

I've also deleted dropbox

thanks for your help

Jay

I'm happy to hear that you were able to locate the files on your computer, @dragonballs!

If you need any further assistance, feel free to let us know. Enjoy the rest of your week!

timmm

dropbox delted my download folder with files kept since 2016. This although it was inactive. I disabled dropbox to load upon start. don't what to say.... Feels like fraud. They have access to my pc. I am refusing to extend my subscription. This is the revenge I guess.

Hannah

Hey @timmm, thanks for commenting here and sorry to see you're having trouble.

If I understand correctly, you've lost your 'downloads' folder.

Did you previously enable our backup feature?

If so, can you take a look inside your Dropbox folder to see if you can find a "PC" folder, containing your downloads folder?

If it's not there, make sure to check your deleted files page as well.

timmm

Did you previously enable our backup feature?

See, what it did. It is unbelievable!! Aside of that, my free dropbox was full, system asked me pay for subscription, I deleted half of my files but db still keeps on telling dropbox ist full.

It moved my Download folder to dropbox to force me to subscribe your service!

C:\Documents and Settings\timob\Dropbox\Download

normally it should be C:\Documents and Settings\timob\Downloads

timo is my name

It is really unbevlieable what you guys are doing.

Some of your managment must be ugly people.

The sofware is not visibly loaded. I didn't use it for half a year. But it is still accessing my pc...

Well, sorry Hannah! Not against you.

Hannah

Thanks for the update, Timo.

If the location of your downloads folder changed to be in Dropbox, it does sound like you enabled the backup feature.

Do you remember uninstalling the Dropbox app? Do you see a small Dropbox icon in your system tray?

If you do, you should be able to follow the steps to disable backup in the article I linked in my previous reply.

timmm

its not in the system and not running

as I said I disablet it some month ago as it stated "DB full" although I deleted half the files. Just to charge me...

Cheers!

Hannah

Just to check this on your end, you can see how much of your space you're using here.

If you see that your account is full, you can use the steps in this article, to see the size of your files and calculate the size of your folders in Dropbox, to see which files take up your space.

As for the issue you reached out for, can you reinstall the Dropbox app and then follow the steps here, to see if you can reset your desktop folders' location?

psalm32034

same thing happened with me!!! my downloads file is completely gone and after 30 mins of searching i still can't find it, it's not in the deleted files either and i had so much on that downloads folder and its no where to be found.

Jay

Hi @psalm32034, since you mentioned the Downloads folder, are there any files on the Dropbox Backup page?