Hello,
I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Hi @Queen22, let's see what I can do to help!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Cheers!
@J23 wrote: The laptop has previously had dropbox as it's a shared device.
The laptop has previously had dropbox as it's a shared device.
That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).
Nekojin wrote: After completing this, I log back into my account to check the referral status, and it says "inelegible"
After completing this, I log back into my account to check the referral status, and it says "inelegible"
Its inelegibe because of the fact you havent met the requirements of the promotion - which is that it is installed on to a unique computer. As you have uninstalled your own Dropbox and installed theres and then uninstalled again it doesnt meet that requirement. This has been in for a long long time to prevent abuse.
Hey @renatomichel, I just sent you an email.
I'll be happy to look into this with you. Reply back, and we'll take it from there.
Thanks!
Hey @K0n63n - thanks for using Dropbox and sorry to hear you're having issues with this.
I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.
Hi there, @Richard36, let's jump right into this!
I'm happy to investigate further. I went ahead and opened a ticket on my end for you.
You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.
Thanks a bunch!
Hey @SnailMango!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll be more than happy to investigate.
Whenever someone uses your referral link to create and validate a new account on Dropbox, you’ll both get extra storage added to your Dropbox.
Now after you refer someone, they’ll need to complete the following steps before you both receive the extra storage space.
Note: Sharing a folder doesn't count as a referral.
Note 2: The max number of referral can win you a free space is 32 only
Hi @Roey, welcome to our Community!
Did they install the Dropbox application on a unique computer? Mobile devices do not count for referrals.
Keep in mind that they would also need to verify their email address. What's the referral's status on your plan page here?
Keep me posted!
Something strange happened with a referal.
I mean it's ticked, it says I earned the 500 MB (see photo)
actually, it says I've earned a total of 7.38 GB
so with this space, added to the 2.00 GB I have from the basic plan, I should have 9.38 GB in total, but I still only have space for 8.88 GB, without the 500 MB added!
My brother to whom I sent the referral has performed all required steps, including his email confirmation, but still nothing happens.
Do you have any idea what I can do? Thanks
Hey there, @giakkos, thanks for posting here!
I'm going to need some account-specific info, in order to have a closer look into this.
That's why I think proceeding to an email would be a better idea, what do you think?
Let me know!
Sure! To which email adress should I send an email, and what information do you need from me?
Thank you very much for your prompt reply!
Hi @giakkos, no worries, I got you!
I reached out to your Community-linked email address, and I'll be happy to see you there.
Cheer!
ho mandato un invito, l'amico che lo ha ricevuto ha aperto il suo account, ma non ricevo i 500Mb promessi. Perché? come fare per averli? grazie
Ehi, @paolananne, grazie per aver postato qui!
Hanno installato l'applicazione Dropbox su un computer unico?
Se potessi anche controllare e assicurarti che abbiano verificato il loro account, sarebbe fantastico.
Fammi sapere eventuali aggiornamenti!
--
Hey there, @paolananne, thanks for posting here!
Did they install the Dropbox application on a unique computer?
If you could also check, and make sure that they have verified their account, that'd be amazing.
Let me know of any updates!
La mia amica ha aperto un nuovo account Dropbox basic. Non so se su un computer unico. Il suo account è [email removed as per Community Guidelines]
Ciao @paolananne, anche il tuo amico dovrebbe scaricare l'app desktop su un computer unico, affinché entrambi possiate beneficiare dello spazio referral.
Ti dispiacerebbe verificare con loro, dal momento che non abbiamo accesso per controllare da parte nostra attraverso questo forum?
Hi @paolananne, your friend would need to also download the desktop app on a unique computer, in order for both of you to be eligible for the referral space.
Would you mind double checking in with them, since we don't have access to check on our end through this forum?
I referred a friend and they created an account and installed the app as a result. Now DB is saying that my referral is ineligible all of sudden. Why not say this at the time of referral? How do I get the extra space for this referral?
@Queen444 wrote: Now DB is saying that my referral is ineligible all of sudden. Why not say this at the time of referral?
Now DB is saying that my referral is ineligible all of sudden. Why not say this at the time of referral?
If it's saying ineligible, then it's ineligible for a reason, and Dropbox wouldn't know if it was eligible or not until the referral process was completed.
Was the app installed on a unique computer, one never having had Dropbox previously? If the computer previously had Dropbox on it, the referral could be marked as ineligible. A referral could also be marked as ineligible for other reasons that make the referral look suspicious. The only way to know if the matter can be corrected would be to contact Support.
Hi Rich. It's a new computer. I initially tried to contact support, but all attempts led me here. I will try again.
Hi @Queen444, It's a good idea to review the terms and conditions of the referral program on the Dropbox website to understand why a referral might be ineligible.
Dropbox Referral Program Terms and Conditions.
If this doesn't work for you, I suggest, as @Rich mentioned above, contacting Dropbox support for clarification on this issue.
I have a problem with my "Refer a friend". I invited and convinced a colleague to use dropbox. Even though he registered and installed dropbox, it did not add the promised 500 MB. It says "Ineligible" and I have no idea why.This is historically the second time this has happened to me, but here I am absolutely sure that the conditions for space allocation have been met.Anyone have any idea what this could be? Where do I go to get someone to fix it?
Ineligible usually means its on a machine that has already had Dropbox installed, or, on the same IP address as one already in use.
You could try and contact support at www.dropbox.com/support and see if they can help?
I tried contacting support at www.dropbox.com/support but only got a chat with the AI that got stuck in a circle and went nowhere. Where exactly can this be addressed - can I ask for an email to a specific person?
Hi Team,
I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files.
The referral status is ineligible, could you please check this?
Thanks
Hey @J23, hope you’re doing well!
Just to clarify, have you used Dropbox on the same laptop in the past?
Also, did she create a brand new Dropbox account?
You can also check this section of Help Center for more info.
Let me know, and we can take it from there.
Hi Nancy,
The account is brand new.
Thanks.
May I please check in on what can be done next?
Hey @J23, can we send you an email, so we can take a closer look into this?
Would very much appreciate some help on this too!
Hey @loafyloafcakes, welcome to our Community!
I just sent you an email, in order for us to have a closer look into this.
I'll see you there, thanks!
Hi,
I was referred to Dropbox by my friend and none of us got the additional storage. It says ineligible and I've never even used Dropbox before.. This is my first time.. Can someone help me please?
Thank you,
Steven
That usually happens if you are using a similar network/device that somebody else has used.
Are you on a device which has had Dropbox on before?
We are on the same network but at his house. Does that matter? I've never had Dropbox before.
@Steven424 wrote: We are on the same network but at his house. Does that matter? ...
We are on the same network but at his house. Does that matter? ...
Hi @Steven424,
Yes, this matters, unfortunately. I was in the same situation some time ago. The only because from time to time invited persons use the same network (like in your case - at home), there was a message like yours. At the moment even that message doesn't show anymore - no any trace to that try for invitation. 🤷 That's it.
