Dropbox "Two-step verification text message can't be sent", but my bank etc can send me texts????

Question

When I login, I get the error "Two-step verification text message can't be sent".

But my bank, credit union & others can send me text messages. My phone number in Dropbox security settings is correct.

I've tried logging into Dropbox several times. Get the same error.

If I reset my password, I can get into my account, but if I logout & try to login again, I get the error message again.

How can I login to Dropbox without resetting my password every time???

Hannah · Answer

I see, thanks for letting me know, @PD_OR, and thanks for your feedback here.

I'd personally try one more time from a different network/connection, but if that doesn't work, please give it some time and get back to us with the result tomorrow.

If it's still not working, let us know and we can send you an email, so we can investigate this internally together.

PD_OR · Answer

Today when I try to enable 2-step verification, I get this message (I've obscured my phone #). Kinda difficult to troubleshoot this issue when DB's security precautions make it impossible/impractical. I understand why this sort of thing is good practice, but a PITA when things don't work as expected.

Hannah · Answer

This is indeed strange behavior, @PD_OR.

Would you mind turning off two-step verification and then setting it up again, but from a different browser or an incognito/private browsing window, to see if that makes any difference?