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Chinese characters in my deletion confirmation pop-up on Windows

Hi,

Something new happen recently when I was deleting some files. When I delete something from my Dropbox, I get a notice that they're moving the files to the Recycle Bin and then another prompt that asks me if I want to remove those files from all the devices connected to the dropbox. The new thing that happen is the last prompt now contains what appears to be Chinese characters. (Picture attached) I've reinstalled the Dropbox on both devices connected and that hasn't fixed the issue. Does anybody know what this is or how do I fix this? I haven't seen it when using any other program. The characters doesn't appear on the "moving files to the recycle bin" prompt but only on the prompt that comes after which is asking if I want to remove the files from the other connected devices. Also the Chinese characters aren't always in the same location. Sometimes they're beside the Dropbox at the top of the prompt and sometimes they on the "Delete Everywhere" button.

Screenshot 2024-01-02 20.00.51.png

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Accepted answers

Sam DBX

Hi there @Edward Alan and @GrandpaW,

We've released an expected fix in our Beta Build 192.3.4492.

PS: auto-updates for this are available to everyone who chose "Include me on early releases" on the Settings page.

Let us know if you have rolled out this version and still see these characters

Thanks,

Sam

All comments

Hannah

Hey @moyay, thanks for bringing this to our attention.

This is indeed pretty strange.

I wonder, if you go to your Dropbox preferences on the desktop app, in the "general" tab, what's the language setting there?

Keep me posted.

moyay

My language was set to "System Language". I set it to English and I'm still getting the Chinese characters.

Megan

Hi @moyay, do you notice this behavior only when you use your Dropbox folder/content?

I would like for you to locate your Dropbox icon. It would be on the task bar, next to your WiFi and hover your mouse. That should give you the version of the app that you're using.

moyay

Yes, only with the Dropbox app. My version is 189.4.8395.

GerardoPetrosino

I had the same issue, from yesterday too

Sabertooth

Hello: Same issue here as well. Noticed it today for the first time. App version 189.4.8427

Hannah

Sorry to hear about this, @GerardoPetrosino and @Sabertooth.

Are you on a Windows computer like @moyay too? Which Windows version would that be?

GerardoPetrosino

@Hannah I'm working on Windows 7 Professional

Thank you

Megan

Hey @GerardoPetrosino, is this a regular thing, or does this happen out of the blue?

If you also had a screenshot, I'd more than appreciate it. Thanks!

margTD

I've had the same issue since yesterday and am also using Windows 7 Professional.

GerardoPetrosino

The same as replied by margTD, I also confirm that the symbols/asian characters in the notification box change every time, even for the same file (i.e. if I don't remove the file pressing "cancel" and I delete the same file again)

Liviuk

Me too (I noticed that in Windows 7), also symbols are changing or changing position. Maybe it matters, recently I installed Dropbox Passwords on Android Phone and I use Dropbox Passwords in Opera Browser. On Windows 11 the first question from #moyay with moving file to Recycle Bin does not appear, only the second question that is all right, without assian characters.

caraparker

Same issue, same OS (Windows 7 Pro) messed up Dropbox popup.jpg . Just noticed it happening for the first time this morning!

martab

I've started to get the same stuff just today. At first I thought it was me, cause I had just shaken my keaboard a bit while cleaning it, and I thought I might have hit some weird combination of keys and changed my language options... but I checked them all, both in Dropbox and the OS (win7 too, btw), and it's all in English (US), keyboard in Spanish (as expected).

I ran an AVG scan on the dropbox folder and it came out clean. I uninstalled and re-installed Dropbox completely too, but the issue persists. I used google translator with the camera to check the meaning of all that... and it's the WEIRDEST and most random things lol... The characters change every time for me too, even for the same file. It only happens in Dropbox, nowhere else in my PC.

If anyone knows what it is, please reply... Thanks.

flatpaxabia

I have the same thing. Started about a week ago. I'm running W7 pro and as far as I know my Dropbox is up to date.

flatpaxabia

I have the same thing. For no reason at all.
I am using W7.
Has anyone "Mr. Dropbox" got a reason for this?

martab

I've been cheking this every day since I pubished here, but no answers. I just untinstalled Dropbox alltogether, cause it really doesn't look good to me. They've already got a data breach not so long ago, which leads me to believe they don't really take security very seriously, and that is not good for those of us who still run windows 7, since it's got no support from Microsoft anymore. I'm already looking for alternative services in case there is no answer any time soon... I'd advise everyone to do the same.

Mark

Just tried to escalate for you all 🙂

It would help if people could just confirm Dropbox version number as well as OS version.

For info a newer version of Dropbox is available here. That may fix it.

Sabertooth

Hi, Hanna: Windows 7 Pro. Dropbox 190.4.6383

Sabertooth

Hi. Thank you, Mark. I think several people have confirmed that it happens with Windows 7 Pro. Also, that is the Dropbox version I'm running (190.4.6383) and the issue persists.

margTD

Hi Mark - I'm on 190.4.6383

Sam DBX

Hi everyone,

Thanks for flagging this.

Confirming here that these are ''garbaged'' characters appearing in the local delete dialogue.

Our team is aware and working on it (and they should not be harmful).

We'll keep you updated once we've cleared them.

Thanks!

Sam

flatpaxabia

Yep! That's me too. W7 Pro DB 190.4.6383

Nigelbc

Happening with me too - W7 Home premium DB 190.4.6383

Karanja

It has also started happening to me. I thought it was something serious but after a review no cause for alarm, they should work on it

AM777

Hi there, today I have discovered the same by deleting something from the Dropbox!!! Strange, as far as I can see is this problem already more than 2 weeks old an still not solved!!!

Sam DBX

Hi there @AM777,

We expect a fix to be rolled out in our next stable version (192).

I'll make sure to share more news here.

Thanks for bearing with us,

Sam

flatpaxabia

Hi Sam
Will our version be automatically updated?

Kindest
Bob H

Jay

HI @flatpaxabia, the update should come through automatically when it is available.

Otherwise, you could download it manually from this page, when you see the 192.4 stable version.

Edward Alan

It's still there, on Jan 29, 2024