I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
Hi,
I've signed up for a new Dropbox account and despite receiving the welcome email I am not receiving the verification email. As with others complaining of this problem I have added no-reply@dropbox.com to my address book and created filters to ensure emails are not sent to spam. This is really frustrating as I need access to the account urgently.
Hi @dson131, thanks for bringing this to our attention.
Are you using a public email provider or a private business domain?
This will help me to assist further!
Hi Jay,
It's a private business domain using Gmail
Thanks, @dson131.
Can we send you an email, so we can look further into this?
Absolutely, thanks.
I just sent you an email @dson131!
I'll see you there, cheers!
Thanks, got it and have just replied
Hi @Bigfishbelly, happy Monday!
I just sent you an email, in order for us to have a closer look into this.
I'll be happy to see you there!
I will get back to you as soon as possible @Bigfishbelly.
Hi Megan,
I have the same problem, I did add no-reply@dropbox.com but I did not receive the verification email (it's a business account managed by Microsoft).
Hey @DimitriD, I hope you're doing well!
I just sent you an email too. Reply back to me as soon as possible, and we'll take it from there!
Thanks!
I cannot receive the verification email. I've checked the spam folder and added the no-reply@dropbox.com to my contact account.
Please help me with this issue.
Sincerely,
Hodge
Hello, Are you sure that the email address associated with your Dropbox account is correct?
If it's correct, I suggest contacting your email service provider to troubleshoot further, as some email services have filters that may block certain emails.
or you can reach out to the Dropbox Support team directly for assistance and open a ticket with them.
Hello, when I press the button to send a verification email so I can access shared documents, the email never sends. I have added no-reply@dropbox.com, and have tried on multiple days to get the verification email to send but it just never sends, no matter how many times I try. Does anybody know how to fix this?
Hey @ZacharyHarvey, thanks for posting on our Community!
Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there?
Let me know how it goes.
Hi Megan
I do have access to the email linked to my Dropbox account, I also have checked my spam account and there is no email from Dropbox there.
I'm having the same issue - I've added no-reply@dropbox.com to my address book, but I haven't received a verification email, and it's not appearing in my Spam/Junk folders or anywhere else. What are my options?
Hey @PS24 & @ZacharyHarvey - would it be OK if we reached out via email to have a further look internally?
In the meantime, have you tried clearing your browser's cache or using another browser to request the verification email?
Yes, please go ahead and send me an email; I'm receiving other emails from Dropbox without issue. I have tried both clearing my cache and requesting it via a different browser; no success.
Thanks for your help resolving this issue. I've been able to verify my account!
Hi Walter
I tried accessing it in incognito mode and was able to get the verification email sent. Thanks for pointing that out.
We are having a similar problem. Our computer crashed, it had Dropbox files and was logged in wih an old emial address taht we no longer use. So it's not possible to access the authentification code as emial is not longer active and the computer that stored Dropbox files has crashed and not recoverable. Dropbox can you please give a hand?
Can a verification code be sent by SMS as I'm pretty sure that Dropbox account included my mobile number on set up.
Sorry to hear about this, @JP888.
Was this computer the only device linked to that account? Do you maybe have another one that would allow you to receive the 6-digit code?
Only one computer, unfortunately. Is there a way Dropbox can send me an SMS verification code? Thanks.
Hi @JP888, I'm afraid we can't do SMS verification for that case.
However, I'd like to help as much as possible. Would it be okay to send you an email, in order to then send your ticket to our specialized agents to have a look at this?
Having the same trouble. Using a business domain hosted at gmail. no-reply@dropbox.com is in the contacts. The email is not landing in junk mail. We have tried sending the verification email several times.
