Child Item

“This file requested has been closed, deleted, or never existed”

My entire team is being affected by this issue. All of our links report this error message.

A bit about us: we are a mostly remote support team. All are working on different networks and browsers. Our link is not expired and shows as set to 'never expires.' We have plenty of available storage. We have tried making new requests just to be on the same side, same issue.

I made a support ticket, but the support I received was not helpful, and I have been waiting half a day for a follow-up.

Is anyone else currently experiencing this? Or have you experienced this in the past and have a solution?

Find more posts tagged with

Error Messages

Web

File Requests

Developer

AcceptAnswer

Closed - Not for right now

Accepted answers

idatopaz

Morning Rich, yes, this issue is now resolved 🙂

All comments

Nancy

Welcome aboard the Community, @idatopaz!

First of all, can you please send me the ticket number from your convo with our support team?

Also, just to clarify, are you all receiving this error, when you’re creating new file requests from your Dropbox account, or is the same thing happening, when other team members create them, as well?

When did you start having this issue exactly? Did something else occur, right before this error appeared?

Nudge me, when you’ve got more details.

idatopaz

Hi Nancy,

Thanks for following up with me.

Ticket #23143662

No, this error occurs when anyone (including our team) attempts to use the file request link we already have. Each person on our team has a unique link to their DB submission. None of us work. This began about 48 hours ago and no one changed anything on our end.

For example, here is mine;
https://www.dropbox.com/request/sQ5MoNF4tjy8ouqVhZnL

Rich

@idatopaz wrote:
... this error occurs when anyone (including our team) attempts to use the file request link we already have. ... For example, here is mine ...

I just uploaded a Test.txt file to your File Request without a problem. I redacted your name to keep it private.

idatopaz

Morning Rich, yes, this issue is now resolved 🙂

Jack G

I am having the same issue (for the second time). How were you able to resolve the issue please?

Support team don't seem to be aware of it and didn't provide any details of the fix/cause last time around. My current ticket #23424804

Cheers!

Walter

Hey @Jack G - thanks for the ticket ID and sorry to hear you're having issues with this.

I can see that a member of my team has responded to your ticket and is waiting for your reply.

I'd suggest getting back to them as soon as possible to continue troubleshooting this issue with your file requests.

Let us know if you have anything else to add or ask in the meantime.

MichaelErtelPub

I am now encountering this same problem with file requests. Did you ever get a fix for this?

Jay

Hi @MichaelErtelPub, could you provide more details about exactly what you're experiencing? Is this for old, or new requests?

Are you currently under quota when attempting to use a file request link?

MichaelErtelPub

This is a new file request. I am using the link to add to a button in Squarespace. I did this last year and it worked just fine, but this year that's not the case.

MichaelErtelPub

I believe I have found the solution to my problem. I think it was possibly in my code for the button. Still doesn't make sense that it would come up with that message. If the code was wrong I would think it would be a 404.

Jay

Does the file request work as normal if you access it directly from the Dropbox site and not via another site?

Bård B.

The solution for us was very simple. We were out of space on our subscription - yet the error messages did not catch this - and gave us the same feedback as you have been posting. We upgraded storage, and.... all errors were gone. 🙂

Jack G

Same here - it would have been a very quick fix had the error been clear. Even the support team did not know the answer!

Frostbytes

We are running into the same problem.

And Dropbox support has been very unhelpful -- and frustrating.

With us, this is not a lack of storage space. We have over 6 TB of free space.

After many years of paying for the Business Advanced plan, I think we've had it with Dropbox. These recent issues have been disrupting our business and Dropbox support has slow to reply, and doesn't appear to care about resolving the issues.

Megan

Hey @Frostbytes, I was able to locate your relevant ticket on our system.

It seems it was closed automatically on the system and went idle, when the Specialized agent asked for some additional info.

Did you have the chance to review their communication?

Frostbytes

If you mean following the onerous troubleshooting steps to provide screen recordings, then no, I have not had time. We are in the middle of our busy season, working 15 hour days to run a business. These issues with Dropbox have been a major obstacle and have cost us money.

The "this file requested has been closed, deleted, or never existed" error is new. The file requests that were unreliable before are now completely failing because of that message. I can create new file requests and those too now report "this file requested has been closed, deleted, or never existed". WHY?

Our recent experience with Dropbox reliability has been an utter failure. Coupled with incredibly unhelpful support (read our initial contact with support if you'd like to shake your head) I can tell you that we are extremely frustrated with Dropbox.

Walter

Thank you for your feedback on this @Frostbytes

I understand where you're coming from and I wish we could help with this issue here on our Community, but since it would need some account specific information, I'd suggest getting in contact with our support team for further assistance on this.

Let us know if you have anything else to add in the meantime.