Hello, I downgraded my account and my earned space was diminished. I would like the earned space back as it was earned through referrals and I was told it would be unaffected. How do I go about this? Please see the interaction following:
( 18:28:24 ) Mikayla: Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files.
If your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files.
( 18:28:30 ) Mikayla: Is this okay with you?
( 18:28:32 ) Visitor: Ok as long as I don’t lose the free account I have important things in there.
( 18:29:28 ) Mikayla: Absolutely, not. The account will get to the free Basic right now, nothing to worry about.
( 18:29:32 ) Visitor: Also, I earned a bunch of free space so that shouldn’t go away.
( 18:30:49 ) Mikayla: Please keep in mind that by cancelling and downgrading your account and by going back to the free Basic, your space will be limited to the 2 GB of available space on this plan. No worries though, as all of your content will be available to you on the web dropbox.com
( 18:31:03 ) Mikayla: Would you like me to proceed with the cancellation right now?
( 18:31:35 ) Visitor: It should not go back to the 2 gig I earned a lot of free space on referrals. That space stays even if it’s the free account.
( 18:32:21 ) Mikayla: That is okay, then of course. If it comes from referrals, no worries at all.
