Only one tab displaying in spreadsheets stored on Dropbox

Thankyou for this, its great to get some sort temporary way of working at least. Not ideal but a great help. Pity dropbox haven't been of as much help!!

aogarry

Also having the same issue, please provide an update on a solution.

Thanks

SWilliams7292

I am having the same issue. It began once the Starting March 1, 2024 message appeared. My only workaround is to use the search tool for a term I used in one of the hidden tabs. The search tool will jump me into the tab I need, but this is not sustainable.

@Dropbox, remove the March 1 message and see if that resolves the issue

Guatire

Yes....Solved . Thanks

If you dont mind me asking how do you resolve the issue. Has everyone else got theirs resolved also

maireadsullgolf

Hi Craoibhin

The issue doesn't seem to be resolved but there is a work around, if you click

the down arrow in the upper left hand corner where it says A1 (or it was say whatever cell you are currently in) and then selecting from the list. It seems to be treating the sheets as "ranges" within one file rather than separate pages.

Thanks Mairead,

For some reason, long after I did a number of thinks as directed , out of nowhere about 15 min ago it started working normally. Doesn't really seem to be connected to anything I did either as it was about an hour after I had made the changes.

blsamie

This work around does not work for me.

SWilliams7292

Hannah & Dropbox Team,

Has a solution been identified for this issue regarding the missing tabs? Our organization can only use Chrome, so other browsers are not an option.

Also, how can I remove or close out the March 1, 2024 message?

Thank you for your guidance.

Sarah

samspielman

Though clicking on A1 in the left corner is a workaround to navigate to existing tabs, it doesn't solve the problem long term. The tabs at the bottom popped up this morning for a second and then disappeared again. DROPBOX - do you have a resolution yet?

HI all, I just wanted to mention that our team is looking into this and we'll follow up here once we have an update.

Thank you for your patience.

Hi walter,

My tabs reappeared at some stage today, I kept the window open and all seemed ok. I logged out and logged back in there now and the tabs have disappeared again. This is the 3rd day of this issue

Sam DBX

Hi everybody,

Our team has made some changes, so please let us know if you're still having issues.

Thank you for your feedback!

Sam

maireadsullgolf

Hi Sam

All back to normal here now with multiple tabs displaying

Thanks for your help

Mairéad.

Sam DBX

Awesome, thanks for confirming @maireadsullgolf !

I have the same issue. Very frustrating. I have tried everything that I can think of .

I have a total of ten tabs and only the first one shows up. So, whatever they did to fix did not completely take care of the issue.

This is as of 12/15/23 2:20 am eastern time

Hey @LuNoel - sorry to hear about this.

Have you tried clearing your browser's cache or logging out of your account and then logging back in to see if that helps?

I signed out of Dropbox and signed back in. I cleared my cache and browsing history... This makes no sense. I have two excel workbooks in the same folder in Dropbox with the same number of tabs (8 each). One of the workbooks functions properly and the other one will only open the first worksheet. The one that won't open is 1.51 MB and the one that opens is 500 KB. Could the file size have anything to do with it? This is wasting so much time that I don't have to begin with, so I hope it is resolved soon.

As i was typing this response I had one more idea to try. I went into Dropbox on the web and clicked UPLOAD and selected the file from my computer VERSUS dragging it into Dropbox and it is working now. So this must have something to do with the process of dragging the file into Dropbox. I hope this helps you resolve.

Ugh!!! I went back into the file from the link and once again will not display the tabs!!!

Nancy

Sorry to hear the issue's back, @LuNoel.

Can you please take one more step with me, and check this via an incognito window instead? I'd like to see if you'll have a different experience from there.

Same thing happened on the incognito window. I get a square looking sad face icon when i try to open another tab in the excel workbook.

Nancy

Thanks for giving this a go! I’d like us to try one more thing together, and if this doesn’t work either, let me know, and we’ll log a ticket for you instead.

What I want you to do is to hit Shift + click reload button, or command + shift + R (if you’re using macOS), or else, a hard reload of the page to see if that will help this time.

Hi Nancy: That is NOT a viable option. The spreadsheet that is in Dropbox, that has the issue of all the tabs not opening, is linked to https://www.tilecertifications.com/ (then click ACT Certified Installers Directory in the menu at the top of the webpage). We cannot tell people to go through those steps to open. It should just open like it used to. (You can click on the link and click on the directory and see what I am talking about.) ~ Thank you.

Hannah

Hey @LuNoel, these steps will basically just do a hard reload of the page.

If you're personally having this issue, can you please try just on your end, and let us know if it helps you?

What steps are you talking about? I have already tried everything that was suggested. Even when I open that excel workbook https://www.dropbox.com/scl/fi/n97jl8wv1icjkdpcyr7ka/2023-12-12-ACT_BAC-CTEF_Master-List_for_ea_Cert_protected.xlsx?rlkey=uzilq1wow9dq9q4pogfgbu72o&dl=0 in my own Dropbox folder the same thing happens. And, since a lot of others on this thread have been having the same problem, I don't think the problem is on my end. Please resolve. Thank you.

Hey @LuNoel - sorry to jump in here, but did you try clearing your browser's cache or trying another browser?

I cleared my cache and browser history in Chrome a number of times. I just tried to open in the Microsoft Edge browser and the same result, only the first tab opens. Did you guys try to open via the link I sent previously?

I see, thanks for the additional info @LuNoel

Would it be OK if we sent you an email to look further into this issue internally?