I am unable to pay for renewing my subscription. I also not able to change my payment method. How to fix it?
Hi @irun, thanks for posting here!
Can you clarify if you get any errors when trying to change your payment method?
Did you upgrade directly through Dropbox, or Apple Store/GooglePlay?
Let me know more, and we'll take it from there!
I have the same problem and I upgraded years ago through Dropbox.
Hi there @robin712 - sorry to hear you're having issues with this.
Could you let us know what plan you're on at the moment and if you're getting any errors, send us a screenshot so that we can have a visual too?
Also, did you upgrade through the website or maybe through the app store on a mobile device?
I have been downgraded to Basic, but I was on Plus. A screenshot of the recurring error message is below. And I'm pretty sure I upgraded through the website years ago, but I can't get any response when I tap the upgrade button on my app either.
Actually, I just tried to upgrade from my phone app and it says I've already subscribed to Plus (which is what I thought), and it renews on Nov. 17, which is today. But I was downgraded yesterday, and I still appear to be in Basic status with no way to change anything.
Could you try restoring your purchases and let me know how it goes @robin712?
Yes! That worked. Thank you!!! What caused this to go off the rails? Was it something on my end? I'm so dependent on my Dropbox so this makes me really nervous.
I can't be sure about this, but it could be a temporary glitch during the upgrade or an issue with being logged into different account @robin712
In any case, I'm glad to hear it's sorted now and thanks for keeping us in the loop too.
Let us know if anything else comes up!
Where / How can I enter a new card for payment? It says contact the support. But he support is only automated, I cannot get any help. Please direct me.
Where and how do I change payment method (enter a new payment card)? It says contact the support, but I cannot get into contact with any support (is there any way to get into personal contact wit any support, by the way?).
Hi @Bjorn S, are you already on a paid plan according to this page?
If not, then you'll need to upgrade to a plan to enter your payment details.
