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Lost earned space

SeraphDB

Having used Dropbox over the years, I had up until a week or so ago around 11gb. Suddenly its all gone and I am at 2gb.

I do not have backup activated, this is just simple storage of files.

Please help me recover this asap.

Many thanks to the community for being there 🙂

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Accepted answers

Jay

When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.

All comments

Mark

What does www.dropbox.com/events show?

SeraphDB

Nothing except my recent uploads. No changes in service, no notifications of anything else.

Jay

Hi @SeraphDB, could you clarify what you mean by losing everything? Are you referring to all your files?

Are none of them visible on the Dropbox site?

SeraphDB

No, losing storage space. Everything was fine a few days ago. The all files are still there.

The storage space just shrank for no reason.

Would be nice to have someone from Dropbox respond as it seems from searching the forums that this is not an isolated incident.

Jay

Thanks for the info, could you check your quota level on this page?

Also, do you have any change in the promotional quota on the referrals page?

SeraphDB

Checked the quota level. It says 2gb, Last week it was more.

Promotional stuff has the amounts I have earnt but they are not reflected in my quota.

Nothing new anywhere that states there was a change of any kind recently.

Jay

If the referrals are there, then the quota level should be higher. Could you attach a screenshot showing the plan page?

SeraphDB

I am at work right now and can't upload a screenshot but it is the Basic plan showing 2gb.

Jay

When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.

SeraphDB

A strange thing just happened, the quota suddenly jumped back to where it was supposed to be. I am guessing this was some weird glitch.

Thank you Jay for your advice on this matter. Hopefully, it will help others too.

Sue-PSC

Why can I not see the solution to this issue? We also have this situation with our account.

SeraphDB

There was no solution, it just fixed itself. I wish I could be more help but it appeared to be some strange glitch that resolved itself.

Sue-PSC

Thanks! Hoping Jay sees my recent post. I too checked my referrals page and should have twice the storage I do. It's so frustrating!

dgm5307

My data limit dropped from 6.5gb to the default of 2. I went to check my refer friends list which had 4.5gb listed as promo add-ons and all of a sudden I went from out of space back to my 6.5gb limit...

dgm5307

For what it's worth... dropbox has done this to me twice now. I think they hope I'll forget how to get my referal limits back?

Rich

@dgm5307 wrote:
My data limit dropped from 6.5gb to the default of 2. I went to check my refer friends list which had 4.5gb listed as promo add-ons and all of a sudden I went from out of space back to my 6.5gb limit...

Dropbox doesn't remove bonus space earned from referrals, so it's likely just a glitch. The only time they'll remove referral space is when the system is abused. Otherwise referral space is permanent.

dgm5307

Thank you for the response Rich. However, this has happened twice now and I wait a few days for the glitch to fix itself (it usually does - just not twice) than go in check referals and it suddenly starts working again... I try and keep my box to no more than 3gb out of 7 just to be safe. So it some sort of ghost or the token has fallen out of the ring...

Megan

Hi @dgm5307, sorry to hear about that!

Keep an eye on it, and if this happens again or if you wish for us to have a closer look into it I can send you an email, just to check some account-specific info there.

Thanks a bunch!

dgm5307

Hi Megan

I've sent emails to support in the past, they get ignored and auto responded to with a please post in the forums as you don't have this level of support. However, I will save this thread and so when it happens again in 2 or 3 years...

Thank you, Dave

dhtax1

Same problem, but also lost all my files! I made the mistake of logging out, and when I logged back I had one 2gb storage and most of my files were gone. Help!