A member was removed from a folder but cannot find any logs who removed her.

Question

Hi,

I would like to seek help on how to check the logs further, as a member was removed from a folder but cannot find any logs who removed her from the Activity logs. 
She can view folder shared with her and its contents, but yesterday her name suddenly been missing, and we would like to find out how did it happened.

Thank you.

Hannah · Answer

Hey @Richard Anthony, just to confirm, have you taken a look at the activity tab in your admin console, by specifically adding the "sharing" activity in the "activities" section, to see what you can find out?

Richard Anthony · Answer

Hi Megan,

Thanks for your advice, I've also checked this activity/event page and for any rights changes and even explored other things like checking activity for the Removed User/Group from shared file/folder etc.

But I couldn’t find her name or the folder in question. I’ve broaded my search until 1 Nov 2023 for anything I can find about permission change or folder restriction, etc., but I didn’t find anything related to that folder or her name.

The issue was found and highlighted on 21 Nov.

Based on the Activity, she previewed files and/or folders until 16 Nov.

Would there be anything else that can help me to check it further?

Thanks and have a nice day.

Megan · Answer

Hi @Richard Anthony, is it possible that the folder got restricted?

Could you also check the events page, to see if it helps at all?

The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.