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External sharing of Team Folders.

Hi all,

I'm the admin of a few Dropbox Business teams, and on some i can share team folders to external people which is really helpful.

How about you, do you have the option to add email addresses to team folders? There is a setting in the admin console for "Top-level content management" on the teams where this is possible, and the default setting is that only admins can share top level team folders externally.

What is the difference between Dropbox teams where this option isn't available?

Skärmavbild 2023-11-14 kl. 10.57.13.png Skärmavbild 2023-11-14 kl. 11.02.56.jpg

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Megan

Hi @TonyEnglund, I hope you're having a good day so far!

Is it safe to assume you'd like to know more about the particular setting?

If not, please feel free to clarify more.

The top level is where you can find the first set of folders that contain all subfolders. You can see top-level folders in the All files section of your account on dropbox.com. For team members, this includes top-level team folders and the personal folder.

If you choose Only admins, you’ll use the Content page to add, delete, rename, or move content in the top-level of the team space. The Upload and Create buttons on the All files page will be grayed out.

If you choose Everyone, you can either use the Content page, the All files page, or the desktop app to manage the top level of the team space.

You mentioned that you can see this option on some accounts, but not in others, right? Are you the admin in all of these accounts?

Keep me posted!

TonyEnglund

Thanks @Megan ,

The actual question is why i cannot share a root level team folder to an external mail address on some teams, but on other teams i can. What's the difference?

It would be really great to be able to share team folders to external addresses on all teams.

Megan

Hi @TonyEnglund, thanks for clarifying!

Since you’re an admin on your Dropbox team account, you can manage how your team members share files/folders with users from outside the team as follows:

Navigate to Sharing and you should be able to find options allowing you to manage how your team members can share files/folders with external users including setting up an approved list.

Can you check that, and report back to me?

TonyEnglund

@Megan , please have a look at the screen shots in my first post.

There you can see that i have the option to invite external people with their email address. Also in the admin > settings i have the row "Top-level content management". In this scenario, i can share a team folder externally.

On other teams i manage, there is no setting fot "Top-level content management" and therefor i cannot share a team folder externally.

So, my only question is why some teams can share team folders and others can not. And, i would really like to have the option to share team folders externally on all teams as that would make life much easier 🙂

Walter

Hey @TonyEnglund - sorry to jump in here, but I just wanted to mention that it sounds like you're managing two separate Dropbox for Teams accounts which happen to be on different file/folder structure by default/design.

The team with the (admin) option for "top'level management" is on the newer version of Dropbox for Business Teams that has access to the team space instead of the older Team folders.

That said, thank you for sharing your thoughts on this with us. I've logged your feedback in our system, but please let us know if you have anything else to add or ask.

TonyEnglund

Thanks for clearing it out a bit @Walter !

Do you have any ideas when customers on the old version will get an update? Or is it possible to ask for an update?

Hannah

Hey @TonyEnglund, the update of the Dropbox Business structure is currently being rolled out and you'll get an email, notifying you about when it will happen for your team(s) as well, prior to the update of course, so make sure to keep an eye on your Dropbox emails. 🙂