As it says above ... Can't log in "Previous sign-in interrupted" error.
Any help appreciated.
It's a business account if that makes any difference.
Hello I've had dropbox for a while and loved it. I have a computer that I used for a while until I hit my device limit and signed out of Dropbox on it. When I tried opening up the desktop app again it took me to the login screen where my only options are "Sign in with Dropbox" which boots me to a browser login or "Create account". I hit the sign in option where it takes me to my chrome browser that I'm logged in, it says successfully logged in and return to desktop app. When I go back to the app though an error code says "Previous Sign In interrupted. Please try again". I've done that same two step process a couple dozen times before giving up and doing an uninstall and reinstallation of the dropbox app which takes me to the same app login screen and same process as before. I have done logins across multiple devices and never run into this issue before. Any help is appreciated!
Sorry to hear that, @Paarthurnax.
Have you checked how many devices are currently linked to your Dropbox account? If you’re not sure how to do this, you can visit this page.
Is it possible you have more than 3 devices at the moment (computers and mobiles)?
I've been having this issue as well and this hasn't fixed it. Even our IT people are unsure of what to do. Tried uninstalling, reinstalling, and toggling both early access and release versions of the app. I've also had this issue on Chrome, Firefox, Safari, and Vivaldi.
P.S. also tried the offline installer and it didn't work either.
we have a work around that is allowing us to log-in using the desktop software. We changed the SSO setting in the admin console to optional and then signed in using a username and password instead of SSO. For some reason we have to click sign on twice but it does allow the sign on. We think the issue is being caused by some problem with our Microsoft Defender CASB security software and Microsoft Authenticator SSO.
This worked for me, I gave it a last ditch effort. Made sure I had a free device slot available to add, then used the dropbox app on my phone and followed the connection steps, downloaded and installed Dropbox (even though I hadn't even uninstalled it from beforehand), and it bypassed the sign-in step and let me continue setting up Dropbox like normal. Thank all for the help!
@Maddux wrote: Hi, I have solved the issue. What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.I just followed instructions and somehow it worked. Regards.
Hi, I have solved the issue.
What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.
I just followed instructions and somehow it worked.
Regards.
Thank you! I had tried everything here, clearing cache, different browsers, offline installer, unlinking devices (even though I don't have a free account which should support more devices) and the mobile linking was the only thing that worked. I was skeptical at first as it only seemed to download yet another installer but this one already automatically connected to my account and it worked.
Thanks again, this was driving me nuts!
@Nadav1 did you try using that installer? I was skeptical at first too as it was only downloading another installer but that seemed to connect immediately.
Windows 10 desktop app user and Admin for a Team account. I've tried everything in this entire thread. I've got my team device limits to unlimited. I've tried removing 2-factor auth requirement, removing devices, etc. No matter what I do, once a user logs out of the app they cannot log back in and get the "Previous sign in interrupted" message over and over. I removed my connected mobile device trying to see if that would allow me to login on my desktop pp but that didn't work and now my mobile app won't let me login again either. This HAS to be a known issue by now with Dropbox. I have 3 users including myself right now that cannot use DB at all and this is killing our productivity as all of our project folders live in DB for our entire team. Can't be an IT issue on our side as not limited to a specific device, network, or even mobile or desktop app. 3 of us have called in with this issue multiple times in the past 2 weeks. We desperately need support!
Hi there @stevenlewis - thanks for flagging this with us.
Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?
I was able to fix this issue. I found an older version of the DB app. V181.4.5678 online. This version used a method to sign in directly in the installer instead of taking me to the web browser. I was able to sign in and get DB running again with no issues. There could be an issue with the new method of using the browser to sign in that the developers need to look into.
OK, we managed to fix the issue by signing off of all other devices where I had dropbox on. I think there may be a soft max sign-ins for dropbox.
Thousands of users looking at this thread...obvious issue somewhere. Shame how poor the error messages are in the desktop app really.
I fixed in my case by installing with the *offline* 179.4.4917 installer. This is the release prior to August 2023 where this particular error message was first noted in the forums here. If any DB folks follow these threads, here's some advice no-charge:For the Love of Your Deity put a human-readable log file on the app side so it's clear what is broken. "Previous Sign In Interrupted" helps no one and unnecessarily increasing load on your support staff for no good reason.
Same here. Had to the *offline* 179.4.4917 installer with the "paste link code" in the installer to find out that the problem is the maximum number of allowed computers. "Previous Sign In Interrupted" makes no sense and nobody knew what this error message means.
I am a business user account 10 years, with mac pc's and have upgraded to os sonoma.
The dropbox app does not work, after 10 years I know my way around and have tried all the usual reinstalls, new user etc.
The help desk does has no idea or suggestions. I am getting desperate.
So I am looking to switch to microsoft cloud but before I do so can any one help?
Mike
You've not actually said why it isnt working and what the issue/s are @Mike C.45 ?
You click on the dropbox icon and it asks you to sign in through the browser, and continues to do so opening a new browser page each time, so the issue is the dropbox app seems not compatible with the OS. On my laptop when I updated to sonoma and the same issue. On the laptop I have reloaded the previous OS and all is fine,
Hey @Mike C.45, sorry to see you're having trouble with the Dropbox desktop app on your Mac computer.
Dropbox is compatible with Sonoma; did you get a notification to update Dropbox to the new Dropbox for macOS on File Provider? and if so, did you perform the update?
If you hover over the Dropbox icon, what do you see?
Please also make sure to send us the ticket number for your communication with our support team, so we can check that out as well.
Hi
Latest dropbox of macOS installed.
When hovering over the icon it says waiting to be linked to a dropbox account.
So click on the browser & get message sign in with dropbox.
Then get the API window choose account to log into
Click on account and then get window saying previous sign in interrupted please try again.
Then the process just goes round in a loop.
Ticket where screen shots sent.
Dropbox Support <support+id22847414@dropbox.zendesk.com>
I am a business user with priority help (not) and the knock on effect of this probably simple problem is my users are holding back on upgrading the OS but that in turn means that some programmes such as numbers we can't use all the features and not have the latest security.
Hey @Mike C.45, can you please check out the offline installer solution provided by the previous users in this thread, and let me know if that helps at all? We'll take it from there.
I was having this issue and finally found a solution. I logged into my dropbox account on my phone, clicked on "Manage Devices" in the Account menu and deleted unneeded devices. I had 5, so I guess that was the limit set up by my admin. This allowed me to login without issue on the desktop app on a new Macbook Pro fresh install.
Why can't you make it simple ? update the version, is it rocket science ?
So, you're still trying and hoping for best? its 2023 not a 1500 BC. Grow up.
It would be better if you describe, WHERE ACTUALLY IS YOU BABY NAMMED "early releases"? isn't it ?
Can you just ask your IT to fix this bug ???? isn't it simple?
Hi there, @Rohit Patel, let's jump right into this!
Can you let us know this computer's exact OS version and which version of the Dropbox app you're using?
I just want to clarify if you're using our stable version, or a beta one that could be causing this.
Have you by any chance checked how many devices are currently linked to your Dropbox account?
Let me know more, and we'll take it from there!
OS: 64-bit operating system, x64-based processor - Windows 11 Pro -
DB version: whatever available on your website
Device connected : Already 1 under same username and trying to add other one.
Hey @Rohit Patel - sorry to jump in here, but could you let us know what plan you're on at the moment?
Also, have you tried another WiFi network since you first noticed this issue?
Fixed for me (business account):
Business account only allows for 1 machine to sign into dropbox and user was recieving this error on his new laptop. I (IT/dropbox admin for our company) signed him out of his old machine via the dropbox admin console. Once I did that he was immediately able to sign in again on his new laptop.
Ask your dropbox/IT person to go into the admin console and sign you out of all your devices, then try again.
If you have a personal account, go into your settings and sign yourself out of any old devices and try again.
Hey @Nate4, thanks for sharing what worked for you with the rest of the people in the Community!
If you need anything else, let us know! 🙂
