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Error 404 on a shared link

I keep getting a 404 error on a link shared by a co-worker. I was able to open it few hours ago - and now all of sudden it does not work anymore. Co-worker has neither deleted the link nor removed the shared link that the folder was associated with. Would kindly appreciate advice on potential steps I can take to try to solve this.

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Jay

Hi @vsrc, thanks for messaging the Community.

If there is a 404 message, it means that the URL no longer exists.

This could be due to the the link itself being deleted, or the file or folder it's referring to being deleted.

Can they confirm that the shared link still exists on the same file on their account?

This will help me to assist further!

DashSVK

Hello,

After creating a link for sharing it does not work (404) when used by someone other than me when I'm logged in and neither does sending invites work. It says I've reached a limit though I've sent only two invites last week.

What could be the issue? Some users say they had suspicious files but I have only photos and videos.

Mark

Hi @DashSVK

If thats happening your sharing rights have been removed - either due to suspicious files, or, spamming via referrals (i.e. there have been complaints). It is possible that its a false positive.

Hopefully somebody will pick this up on Monday when support opens and help you.

Megan

Hi @DashSVK, I hope you're doing well!

Do you still face the same issue on your end?

Let me know!

DashSVK

Hi,

It works now so it seems all is well again.

Thanks.

giulia111

Hello everybody,

I have a problem. I sent a link to my clients, but they're saying that they’re getting a 404 error. I'm sure that I didn't delete the file/folder. Everything seems working, because I'm the only one who can open correctly the file by that link.

Thank you.

Megan

Hi @giulia111, I'd be happy to help!

If you paste the link on an incognito tab on your browser when you're not signed into your account, are you able to see the content?

Have you tried deleting the link, then re-creating it?

Let me know more, and we'll take it from there!

kathycap

Yesterday all clients started getting error 404 on ALL shared links - worked fine before and now NO links are working. business depends on clients accessing these links to see business profiles of companies they may want to buy. Need this up and running NOW. Can anyone help? been thru all trouble shooting ideas with no success.

Rich

@kathycap wrote:
Yesterday all clients started getting error 404 on ALL shared links - worked fine before and now NO links are working.

It sounds like your links or ability to share has been banned. You'll likely need to contact Support.

https://help.dropbox.com/share/banned-links

kathycap

thank you but don't believe that's the case. seems unlikely that every single unique link i've sent has all of a sudden (within hours of it working) are banned. these are separate unique links that have different content and ALL are not working. NO content has been banned.

Rich

@kathycap wrote:
these are separate unique links that have different content and ALL are not working. NO content has been banned.

If any link in your account causes you to exceed your bandwidth allotment (or violates any other terms of use), ALL links in your account become disabled; not just the offending link.

You really need to contact Support as they're likely the only ones that will be able to help you.

kathycap

ok - trying but no way to help so far.

Megan

Hi @kathycap, welcome to our Community!

Have you contacted our Support? If so, do you have an available ticket number reference, that I can locate on our system?

Let me know!

kathycap

i was trying to help my husband with this issue. I forwarded this tix number to him after the woman said she could only help him given privacy issues. he is still waiting for help.

Ticket #20038168: Dropbox Support Chat

kathycap

is there any way you can have someone call my husband to help? this is threatening his company's survival.

Jay

Hi @kathycap, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

I can see according to the ticket ID that the support agent has requested the user of the account with the issue to reply to their message directly from their email address, to further investigate the matter, to which there has been no response as of yet.

kathycap

thx. actually my husband did respond via email so that you all have the correct account vs. checking mine. he responded at 9:38 this morning to that ticket number email. we've tried every way we can think of to try to get this resolved. it's really crucial and needs immediate attention.

Jay

The support agent replied to that message, and another email is required to verify the account.

Sajaaa

Can you help me with that
Mine are not going well

Mark

@Sajaaa wrote:
Can you help me with that
Mine are not going well

You need to explain what the issue is first 🙂

pip din

Trying to download file for transcription keeps coming up error 404 why am baffled never happened before. Pip Din

email address [personal information removed per the Community's Guidelines]

Rich

@pip din wrote:
Trying to download file for transcription keeps coming up error 404 why am baffled never happened before.

Either the link expired or was removed, or the file was deleted. You need to contact the person that provided you with the link and ask them for a new one.