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Allow authorized users to access Dropbox folders

I have authorized 3 specific users to access and edit a specific dropbox folder in my 2TB Dropbox Plus account.

Those users are denied access into that folder - they see the folder, but they have a message that states, "your business trial has ended, to resume uploads contact your admin"

I am the admin and I have given them full edit access yet still nothing.

Any hints or clues?

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Rich

@MT_DTW wrote:
I think the bottom line is they are not able to access my folder unless they sign up and pay for dropbox.

If you invited them to edit a shared folder, they need to have an account, and that account needs to have enough available space in it to hold the shared folder and anything added to it. So assuming they have a free account with the standard 2GB of space, you can share a folder with them that has up to 2GB of data in it (assuming they have nothing else in their account). If the folder is larger than 2GB, they would need to upgrade their accounts.

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Mark

Have you paid for the full Dropbox subscription with the 3 licences as the error says?

MT_DTW

No, we did not. I guess I didn't know that was required.

The two users who need access indicated that the message from Dropbox tells them the costs for upgrading and usage amount to $1400 annually - does that seem right?

What I'm understanding seems to be: If I have an annual Dropbox subscription, anyone else that wants to add anything into my folder or edit something in said folder on Dropbox also needs to sign up and pay a subscription? Why allow me to send email invites to different users then?

Separate aside: I used Dropbox collaboratively once before and had no such issues (with the basic subscription, in fact); I invited someone to review and use files in a shared folder and then they added their own documents to the same shared folder. Admittedly, I did not ask if they themselves had a Dropbox subscription, so perhaps they might have been able to participate because, unbeknownst to me, they happened to have a Dropbox subscription.

This whole Dropbox thing seems less useful then I imagined it would be....Comparatively, OneDrive seems to allow easier collaboration without requiring multiple individual subscriptions.

Megan

Hi @MT_DTW, thanks for posting here!

Based on all the info you've provided, here is how I understand the unique situation: you shared a folder with some other users, but they get an error, when trying to access the folder.

The way that I understand this, is that at some point, they used a Business trial, which has been downgraded now. Could that be the case?

In order for them to be able to access the shared folder, they'd need enough quota to add the folder to their account.

So, if you're sharing a 10GB shared folder, they would also need the space, since they would need to have a copy of said folder in their Dropbox account.

As a first step, can you check if they have some available space for their account, and then we can proceed from there?

Keep in mind that if you wish, you can share a link with them instead, but they wouldn't be able to edit the content in there.

Keep me posted!

MT_DTW

The folks that I'm trying to share the dropbox folder with do not have dropbox accounts.

I simply sent them a link to my folder via email.

I think the bottom line is they are not able to access my folder unless they sign up and pay for dropbox.

Rich

@MT_DTW wrote:
I think the bottom line is they are not able to access my folder unless they sign up and pay for dropbox.

MT_DTW

Got it, thanks!

So the method by which I was able to share a folder with a non-dropbox account holder possible because the folder that I shared was smaller than 2GB...

I think I understand now.

Megan

Hi @MT_DTW, if you need anything else, we'll be around!