As it says above ... Can't log in "Previous sign-in interrupted" error.
Any help appreciated.
It's a business account if that makes any difference.
Hey @Thomas MMG! It’s my understanding that you’re seeing this on the desktop app, right?
If yes, can you please clarify what’s your current OS version, and if you’ve already tried any of the steps mentioned in this thread?
We are also facing this issue in both windows 10 & Windows 11 Workstations
Hey Syed, I checked your ticket again and it looks like the agent has requested permission to access specific info in your account, to investigate further.
If you've given them that permission, please let them know, so they can continue looking into the issue.
Hi .
I have already given the permission Access , Still there is no Solution to our problems
Hey all, I had the same issue.
I am a Dropbox admin and when looking into this user's profile, they had 5 activations/computers associated with their account. Once I removed one, (or more) I was successfully able to add the account and software on the new device and sync.
Hey ,
Michael
Thanks for the Message , but i did the same thing its not working
you removed the devices from Admin Panel or user account ?
I too am getting this error. I have cleared cache, used the offline installer, and unlinked devices. Looks like this is a recent problem for a lot of people. Can we expect an update?
Hey @mbarron - sorry to hear about this.
Can you please clarify if you're using an individual account or if you're part of a team account?
Also, have you tried another browser as well?
If you did and this persists, please send us a screenshot so that we can have a look too.
I've tried both Chrome and Edge.
Oh and it is an individual account.
Do you have any antivirus, firewall or VPN/proxy running on your computer @mbarron?
Also, if you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting your device limit?
Our company with 150 users is also having this error. Both Macs and PCs. Started about three weeks ago. I’ve got a ticket working with Dropbox support. Our company uses Dropbox as our “file server,” so not being able to have desktop sync is a real problem.
I am an admin on a Business account, our users setting up new workstations are having the exact same problem. “Previous sign-in interrupted” they have tried everything that has been suggested here with no success.
Hi @Sbigger09, welcome to our Community!
Could you kindly send me a screenshot of the message you mentioned, in order for me to have a visual too?
Keep me posted, and we'll take it from there!
Awesome news, if you need anything else let us know @Sbigger09!
I am now having this same issue. Can someone post what they did to resolve it?
I am on a business account, and I am an admin. I am setting up a new PC for a user, but currently logging in to it as myself. It is a Windows 11 PC, running Chrome. Tried with Chrome version 94 and 116, same error. We are not updating to Chrome version 118 due to a bug in that version that affects my company.
I am also unable to view user attributes in the Admin panel, so I can't check how many devices I have enabled. The page is showing an error:
Update:
I found that my company settings had restricted us to 3 devices. I upped that to 4 and Dropbox signed in perfectly. This seems to be an issue with device count, and an un-clear warning from the dropbox app that you have hit your device count max.
Hey @KevinOff, I'm glad you were able to figure this out and resolve it.
I will make sure to pass your feedback along to our team about the wording of the error.
If you need anything else, please let us know.
Have a great weekend!
I am not able to sign to Dropbox.
I have migrated to a new laptop (WIN 11) and once I have installed the app and logged in successfully, a warning message prompts to me saying that a previous sign in is interrupted. I also have read two related articles in this community forum but none of the suggested actions works for me.
Thank you for the support.
Hi there @Maddux, sorry to hear you're having issues with this.
Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account?
Can you also clarify if you’ve tried our offline installer, as well?
A screenshot of the exact error you're getting would also help!
Let me know more!
Hi Megan, thanks for your response.
I just verfied that one 1 device is connected to my account. Also, I tried the offline installer with no success.
Hello,
I have a new Windows laptop. I have dowloaded Dropbox and I am trying to sign in to my buisenss account (I don't have any other account).
It opens the browser, I enter my company details, and when it goes back to the software, it can't sign in with the following Error message:
"Previous sign in interrupted. Please try again"
I have tried multiple times, uninstall the program and re-install it.
I have followed the threads here in the community and tried to clear the cache in the browser, as well as using different browsers.
I have tried to download what is referred to as "offline installer" but it is the same.
What to do?
Hi, I have solved the issue.
What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.
I just followed instructions and somehow it worked.
Regards.
Hey @Nadav1, sorry to see you're having this issue.
Can you check @Maddux's workaround above, to see if it helps you as well?
Hi Hannah,
No, it does not help.
The 'Connect a computer' option on the app just linking to the download of the desktop software.
I still cannot connect to Dropbox on my new laptop.
The IT guy of my company managed to solve it.
He deleted some of the devices that were connected to my account, after which, it was able to log in to Dropbox on my new laptop.
Awesome news @Nadav1 & @Sbigger09
See you around in our Community!
I have resolved my issue. I unlinked all accounts, cleared cache, and then re-downloaded the app and it worked.
