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Error message when deleting folders

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:

There are too many files in one request. Please retry with fewer files.

What has changed? How do I go about deleting my folders?

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BenDBX

Hi Everybody,

Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

Thanks,

Ben

All comments

MxByers

I'm using the website.

Mel Danes

I'm using the Dropbox Web Portal through a Chrome Browser.
If I select a folder I cannot delete it.
If I select 2 files I cannot delete them.

If I select a single file within a folder it will delete.

DSULZINGER

Also using dropbox.com - one file it will delete, more it says cannot delete

rayman12

This is happening to me also. In addition, I can't copy folders or multiple files at once. Only one at a time!

Tinkerbell_5

Unable to move or create folders. This incident was not resolved as indicated in Dropbox updated status to users 49mins ago.

Steve Pat

The same issue started for me today. I tried multiple fixes, but no resolution. Dear DROPBOX, please fix ASAP!!

drmgoulet

I have the same problem. I have been having this problem all day. Usually the attempt to move any files times out and it does not move. Once I got a message that I was not allowed to move a folder because it was shared, except it isn’t shared.

Tinkerbell_5

Dropbox issued a statement that the issue was resolved. It's not resolved.

https://status.dropbox.com/

JonBap

I have lost the ability to delete multiple files at once, I think it started when I did the October update, but cannot be 100% sure. If I select files one at a time they will delete properly, but if I select two or more it says it's deleting and then gives me an error message. I've got over two hundred files I need to delete to make room for more, deleting them all one at a time is not a very appealing option. Is anyone else having this issue?

kayleenmariemedia

Dealing with the same issue. Trying to delete a completely empty folder and I get the error message that there are too many files in the request. Something's up

James Menge

I changed my plan today from annual to monthly. This must be somehow related, like a degrade in service. It seemed like the "delete one file at a time" was working (although highly inefficient), but as one of the other posters indicated, I could not even delete an empty folder.

The System Status page (https://status.dropbox.com/) is broken because it says All Systems Operational.

The customer support people (on here) haven't been super helpful.

DropBox stock price is up over 1% today, but that isn't helping us with our (in)ability to delete files and folders.

Time to get a drink.

jackldeakin

Same here; in fact, I'm only able to delete single files at a time, and folders don't seem to be deletable at all. It'd be nice to have a customer support email or phone line to contact here.

drmgoulet

No, the issue is not resolved.

Prepotent1

4:45pm EDT
Dropbox status page says " Nov 2, 18:33 UTC - Resolved - This incident has been resolved." for issue: "Dropbox is not working as expected for some users."
That time - 18:33 UTC - equals 14:33 EDT - or 2:33pm EDT - which was over 2 hours ago for me.

THIS ISSUE IS NOT FIXED!

I am unable - just like many other users - to delete an empty folder, or move a single file from one folder to another. I've spent over an hour trying to do so, and now I'm angry that this was not something I was doing, or didn't understand, but something wrong with Dropbox!

I am using a Chrome browser on MacOS Ventura 13.6. I've made no recent updates to Chrome, and none to the OS. I've not changed anything about my Dropbox plan. I've tested this from other computers, and with different browsers. All behave the same - unable to do simple tasks in Dropbox. I can create a new folder with the browser and upload files from my desktop. I can delete those files, but when I try to delete this new folder, I get the error message " There are too many files in one request. Please retry with fewer files.". There are NO files in the folder. The folder is not shared or linked in any way. There is no parent folder that is shared or linked in any way.

PLEASE PROVIDE A CURRENT STATUS, and PLEASE GET THIS FIXED ASAP>
Respectfully -
Prepotent1

Danette5

It's still not fixed for me

short1981

I have had no problems until today and yes I have

restarted my computer
logged out and logged back in
refreshed the page
etc

In our organization when our filed are ready to print, we click on the folder, then the ellipses (the 3 dots) and click "MOVE" then then it will give us options on where to move it. I then chose the folder that I want and it just stays on "moving files" and never does. Can anyone assist on how to fix this issue? It's really slowing me down at work today.

thelondoner06

I have a folder with 55 photos in, I have been trying to delete it all day, single user, no business license or paid version, can't delete a single thing

skyvue62

I'm getting the too many files to delete also. There is something going on. It will let me delete 1 file at a time. Never done this before. Something's up.

middleground

I’m trying to delete some files but cannot (I used to be able to do so before).

In the ios app, after selecting delete, there is a loading icon but after it goes away, the files remain. On the website, when I try to delete a file I get an error message saying “couldn’t delete 1 item”.

I own these files, they are uploaded to my folder through my own dropbox app. Until Nov 1st I was able to delete these files so it seems something has changed on the dropbox side.

Any help?

middleground

Rather mysteriously it has started working again. Looks like there was an outage?

Kenchen

Can not delete shared folder from "All" page to free up space, keep showing me message in the below

JonBap

UPDATE: Well, the solution seems to have been reporting the issue on this message board, because now it is working again. I unfortunately don't know what to tell anyone having a similar situation other than wait a day and see if it resolves itself, or perhaps the DropBox team did something to correct the issue. Either way, I am happy to be able to batch delete again!

BenDBX

Hi Everybody,

Thanks,

Ben

Danette5

It's FIXED!

NickyBoy

Still having issues copying folders and trying to move things around.

DSULZINGER

Still not working - says cannot delete files if more than one !!!!!! This is a major issue

James Menge

Not fixed. Also, via the web interface, the hierarchy does not update.

BenDBX

Hi Everyone,

We're taking another look into why some users are still unable to delete multiple files. I have passed on all of the information you have provided since my last update and will provide another update when I have information to share.

Regards,

Ben

Popi Joydhar

PLEASE BACK MY FILE

pmjboyle

This remains an issue for my account. Is there an actual fix forthcoming or can individual users reach out to request deletion of specific directories?

This is particularly odious given the recent policy change regarding accounts that previously had "unlimited storage". I am scrambling like crazy to get my team's accounts under 15 TB each and now we're dealing with outages like this.