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Not enough space to add a shared folder, but there should be enough space

Hi.

I wanted to add a shared folder, but received a message telling me I don't have enough free space to do so.

This surprised me because the folder has a size of 2 GB and I have 2 GB of free space - there is nothing else in my account that could take up any space.

My colleagues who were invited to add the same folder & have the 2 GB Basic Dropbox Account just like me had no problems.

How can I fix my problem?

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Mark

If its saying you dont have enough space simply put you dont have enough space.

Does the error say you need 2 gb of space? If so its badly worded. It means you need 2gb more space - i.e. 4gb.

Have a try at www.dropbox.com/gs to see if you can gain any more free space and then add it

E_G_

No, the error simply says "There's not enough space." - it isn't mentioned how much more space I would actually need.

The folder has a size of 2 GB and I have 2 GB of free space, but somehow that's not enough.

Walter

Hey there @E_G_, sorry to jump in here, but have you tried getting some more space as outlined here to see if that helps?

Mark

It cannot be 2gb if you have 2gb. If its even 1byte over the 2gb it will fail and not add.

E_G_

Ok, I guess I have to try adding a bit of space.

Thanks for your replies.

Laurenz123

My Boss created a business account with 5TB.

He invited me to a folder but I cannot upload anything because my free account only has 2GB free.

What can I do? Can anyone help me here?

Best regards,

Laurenz!

Mark

You have a few choices:

1) pay and upgrade your account as YOU also need enough quota to be in a share

2) join the business plan and use up a paid licence within that so that quota is shared with you

3) send the files to him in a read only format via Shared Links, or, upload direct to him via a Requests link

Cptquirk

I am sharing a workspace with 11 people, some of them have their own DropBox Accounts. The Workspace is on my account with lots of room, but several get a "No Space" error when they try to access my workspace. How can I help them to separate their DropBox Accounts from mine so they can access the shared workspace? I don't want them to have to delete their personal files.

Mark

Hi @Cptquirk

Sadly you cannot do that - shared folders use up the space of everybody within the share. So if the folder is, for example, 3gb in size they need at least 3gb of free space within their account to access it.

Cptquirk

I have the problem solved.

The users I had invited into My Dropbox were not using the access link. They opened their Dropbox account and then tried to access the shared files. Once I realized that, I told them to use the link I provided, without opening their Dropbox. Problem solved and all can access the working files. Thank you Mark for trying to help.

MPX

I've been sent files via a shared folder but I cannot access that page. I cannot get beyond the page that tells me to upgrade my plan. Even though I am only using

Using 0.05 GB of 2 GB space

Upgrade for more storage

It says:

Your account is out of storage! Centralize your photos, personal docs, work files—everything—in a single, safe place. Dropbox Plus has all the space you need with room to spare.

Rich

@MPX wrote:
I've been sent files via a shared folder but I cannot access that page. I cannot get beyond the page that tells me to upgrade my plan.

If you're seeing that message while trying to join a shared folder, it means the folder is larger than the amount of available space in your account. You would need to upgrade your account in order to have enough space available to add the folder.

https://help.dropbox.com/storage-space/storage-space

MPX

Thanks for that response Rich. I'm surprised to hear that because the other day I was able to DL 26GB even though I don't have a paid account.

Rich

@MPX wrote:
I'm surprised to hear that because the other day I was able to DL 26GB even though I don't have a paid account.

If you're sent a view-only shared link you can download the content without even needing an account, but if you're invited to join a shared folder, you need an account and you need to have enough available space to hold the share. The same would apply for a shared link if you wanted to save the content to your account, rather than just download it to your computer.

MPX

Ah, gotcha! Thanks for explaining. I did get sent a link the first time...