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Subscription not working

Hi there,

I'm currently having an ongoing issue with trying to purchase a dropbox+ subscription. No matter what browser, what device, or what card I use, I still get the same error of not being able to purchase the subscription. I have tried doing free trials, monthly billing, and yearly billing. I'm yet to have any luck. All I want is to gain access to work files.

Any help on this frustrating matter would be appreciated.

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Walter

Hey @de_waltdan, sorry to hear you're having issues with this.

I assume you've also tried clearing your browser's cache and/or using an incognito window too?

Could you please send us a full-page screenshot of the error including the URL you're navigating to so that we can have a visual too?

Thanks!

de_waltdan

Walter

Thanks for the screenshot @de_waltdan

Would it be OK if we reached out via email to have a further look internally at this point?

de_waltdan

yes, that would be great.

Megan

Hi @de_waltdan, I just sent you an email, I'll see you there!

SBCHU

I have the same problem. When I try to make a payment, an empty window pops up to verify my payment, but it never moves forward. The same is on more browsers. The useless chatbot keep bringing me back, that for support I need a subscription - which I cannot do without support.

How can I upgrade my subscription?

Screenshot 2023-10-21 at 09.39.43.png

Jay

Hi @SBCHU, do you have any proxy, VPN, extensions, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

SBCHU

Hi Jay, none of these.

Jay

The window that should be popping up is the EU verification window for purchases. If it is blank, then it means the window or domain is being blocked.

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

SBCHU

Tried, but no success.

One of the debug messages in the browser: "Refused to load https://acs.revolut.com/challenges/browser because it does not appear in the form-action directive of the Content Security Policy." Can it be, that Revolut cards are not supported?

Jay

It's possible that this is the case. Are you able to pay using a different card?

SBCHU

Yes, but not really willing to do it. The subscription will be used for work, for which this is the card to use.

The payment works well with Hellosign - if it cannot work here, I will have to stay with the Hellosign package 😞