I have to grant access to a file that already has 'anyone with link can access'

Question

I have created a file with the 'who has access - anyone with the link' property.  I have been getting emails that say certain users want to access the file and that I need to grant access. (see screen capture)

Do you have any insight as to why this is happening? I want them to have access immediately without me having to check email/click a button.

Thanks for your help!

Jay · Answer

What happens when you attempt to preview the link in an incognitio/private browsing window?

Are you able to immediately access the file, or do you need access to view it?

cjcm · Answer

These are the properties for the file.

Jay · Answer

Hi @cjcm, thanks for bringing this to our attention.

Are you certain that the link was shared with view only access according to this page?

This will help me to assist further!