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strange files in activities

Hello, for some time now, in my Dropbox activities, there's a file named "bonus scommesse.jpg" that I didn't create. It is displayed occasionally, not by my doing, and it requires access to be opened, but there's no trace of the file in Dropbox. Why is this happening? Is there any solution to delete it?

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Walter

Hey @Lordarioch77, thanks for bringing this to our attention.

Can you please clarify where exactly you're seeing this file? Is it on the app somewhere or in the events page perhaps?

Have you tried checking its version history to see from where it's being added to your account?

Keep me posted!

Lordarioch77

Hi, thanx for your attention

I'm seeing this file in the activity (see 1st image below) and also in the "home" page (see 2nd image below), while the version history of the file is unavailable, the only option is "open", but request access.

Hannah

Sorry to jump in here, @Lordarioch77.

Do you see this file, if you navigate to your files in the "all files" page?

If not, could it be a file that you opened from a link that someone might have sent you?

Lordarioch77

no, If I navigate in "all files" page I can't see the file. I've not received that file from nobody, I've never opened it because request an access. I tried to get access permission to try to open it and see what is it, but in vain, nobody answer.

Jay

Hi @Lordarioch77, could you check this page to see if it was a shared file?

Lordarioch77

Hi. No, it's empty.

Hannah

Just so we can check this, @Lordarioch77, can you send us a screenshot of what you see when you try to open it?

You said that it says you need to request access to see it?

And you never received any emails from anyone sharing this file with you?

Lordarioch77

Hannah

Thanks for the screenshot, @Lordarioch77.

Can you check any other email addresses you might have, to see if someone invited you to this file or to a folder containing this file?

Lordarioch77

I've searched in all my email adresses, no sign of the file......

Jay

Could you try right clicking the file in the Dropbox desktop application and see what options you get there, and if it's possible to remove the file?

Do you know of anyone who might've shared this file with you by accident, and then removed the access?

Lordarioch77

Hi. Unfortunately the only option is "open", and No, i don't know Who might have shared this file

Hannah

Thanks, @Lordarioch77.

Can we send you an email, so we can investigate this further?

Lordarioch77

Yes, sure

Hannah

Thanks, @Lordarioch77, I just emailed you, so I'll see you there!

Lordarioch77

Hi Hannah, I've received an automated response on email with a link to a ticket, but when I click on the link I return to the generic page of Dropbox Support and I cannot see anything about the ticket.

Jay

Hi @Lordarioch77, I'd recommend replying to the support ticket via email in order for us to look into this in more detail.

mypointviews

Hi, I have the same problem, bonus scommesse.jpg, I don't know this file, how I can delete it?

Walter

Hi there @mypointviews - thanks for bringing this to our attention.

Would it be OK if we reached out via email to have a further look internally?

mypointviews

I contacted support via chat and it didn't solve the problem. I'm deleting my Dropbox account because this unknown file is bothering me a lot

Walter

Could you share your ticket ID so that we can look it up in our system as well then @mypointviews?

Mypointviews1

Ticket #22843427

Update: I created a new Dropbox account and today I found this file again in the Recent tab. I'm going crazy, I don't understand where it's coming from.

Please someone help us because this is driving me crazy. It's not possible to have an unknown file and it tells me it was used a few hours ago.

Nancy

Thanks for sharing your ticket number, @Mypointviews1!

As we don't have any account visibility on the forum, I'd suggest replying back to your ticket directly. Our support agent can further check this, this way.

I've left them an internal note for you, too.