When I am trying to prepare a document to send out to sign, drop box goes at a snails pace and just keeps loading and loading. Does anyone know how to make it work faster?
Hey @short1981, how are you today?
Have you tried using a different browser altogether, or clearing the cache on your current one, and then trying again?
If not, can you give it a go, and let me know how it goes?
Thank you!
Yes I tried both of those and no luck. I am still seeing the repetitive "Preparing documents" and it never does. It just loads and loads.
Hi @short1981, is it possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages?
Can you also try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?
I tried incognito and got this error:
Hey @short1981, can you attach a screenshot of the screen you see on your end, please?
