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'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

Matt Busfield

Afternoon

I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'

I also get an error when trying to remove access to some on a file.

Any help would be appreciated.

Thanks

Matt

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tyeik

@Jay It looks like it used to be a team folder maybe at one time. I am not sure. But there are no team members shared in the parent or sub directories. This is in a business account. I have sent a request to support, waiting to hear back from them.

Jay

Could you provide me with the ticket ID in order to locate it on the system?

tyeik

@Jay

Ticket# 22725840

Jay

Thanks for the info, I can see you're already in contact with a support agent. They'll be able to assist with this from there on.