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My account has an unknown device and two factor authentication on it - what can I do?

My account 2 factor phone number is not mine.
My active computer is not mine.

I rec’d an email from “no-reply” at Dropbox.
it got a hold of all my old contacts and started sending the same type of no reply email to them. It is not sending to my currently used contacts.

My account was free and had not been used in over 2 years.
I want

to delete the account and make this stop.
help please

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Rich

@Mcbee wrote:
My account 2 factor phone number is not mine.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/sign-in-issues

Mcbee

Thank you.
I have contacted support and have been assigned a ticket.

Waiting for a reply.
have you heard of this before?

Mark

@Mcbee wrote:
Thank you.
I have contacted support and have been assigned a ticket.

Waiting for a reply.
have you heard of this before?

It does happen on occasion, as to an outcome, I'm not sure - nobody has ever said before.

Mcbee

This is continuing to be sent to contacts. I have now received another email from a contact that was also hacked.

This is going around and no one seems to be able to disable it from happening.

Still need help.

Megan

Hi @Mcbee, sorry to hear about that!

You mentioned that you had contacted our Support team about the case. Are you able to share your ticket number reference with me, please?

Keep me posted!

Mcbee

Ticket #22719262: DB: Compromised acct

Thanks for watching this a replying

Megan

Hi @Mcbee, thanks for the ticket number!

It seems that our agent, Sheldon, responded back to you on October 2nd. Did you have the chance to go through his response?

Mcbee

It was Colby and yes I did respond. He stopped responding.

I have not heard from Sheldon.

Keep helping please.

Megan

Hi @Mcbee, keep in mind that Colby was the first agent that assisted you, and then Sheldon took over.

When you didn't respond back, the case was automatically closed by the system. Can you check your junk emails, just in case the email went there?

If you do, you can respond back to the agent assisting you, and create a new case.

Mcbee

Thank you Megan - great moderating.

I did not see anything anywhere from Shelodon.

How do I start a new ticket?

Can you please do?

Nancy

Hey @Mcbee, hope it’s OK to jump in.

Did you check your email address’s inbox, along with your spam folder, and you can’t see Colby's/Sheldon’s email?

If you can locate it now, please try to reply back in the same email thread, and a new ticket should be automatically opened.

Mcbee

Yes, I checked all possible locations.

I thought this was my reply.

I do not see any emails from Sheldon.

As you can imagine, I am quite frustrated.

How can I move forward?

Nancy

Alright, what we can do then, is log a new ticket for you and send it over to this email address, so that the case can be forwarded again to our specialized team.

Let me know if that’s OK, and we'll get things started.

Mcbee

Yes, please and thank you.

Hannah

Hey @Mcbee, I just sent you an email, so we'll continue working on this there.

Mcbee

Please start a new ticket

Mcbee

Thaks Hannah - I have not seen anything yet.

trinebracht

My other dropbox account has been hacked. I can't log in as I can't get into that email account to see the security code either.
Can you help me?

Rich

@trinebracht wrote:
My other dropbox account has been hacked. I can't log in as I can't get into that email account to see the security code either.

https://www.dropbox.com/support/sign-in-issues