I have an old Dropbox account that I lost access to back in the beginning of 2020. I lost access to it because the email associated with it no longer exists.
@FannyN wrote: I have an old Dropbox account that I lost access to back in the beginning of 2020. I lost access to it because the email associated with it no longer exists.
If you haven't logged in to the account since 2020 then the account likely no longer exists. Accounts that are idle for more than a year are deleted due to inactivity.
OK. However, I did get the message "we have sent you a 6-digit code to this email address", so it seems I would technically still be able to access it. Or not?
Hey @FannyN.
There’s a chance that Dropbox account may still be open indeed, but we can’t check this here, I’m afraid.
Do you happen to have any devices that are still linked to it (via the desktop/mobile app)? If yes, I’d like you to check their notifications and see if the one-time code can be found there.
Otherwise, let me know, and we’ll see what else we can do.
Hi @FannyN, sorry to jump in.
Can you tell me where you get the message ''we have sent you a 6-digit code to this email address"?
Additionally, have you tried contacting the email provider associated with that email in order to restore it?
Keep me posted!
@FannyN wrote: However, I did get the message "we have sent you a 6-digit code to this email address", so it seems I would technically still be able to access it.
However, I did get the message "we have sent you a 6-digit code to this email address", so it seems I would technically still be able to access it.
Also, Dropbox knows that you HAD an account, and it could be setting up a new, empty account upon sign-in. We've seen that many times here. Someone hasn't accessed an account for years, is able to sign in and wonders where their files went. In such a case, they weren't signing in to a new account. It was just Dropbox setting up a new account for them.
Hi Evan. Upon sign in it says "welcome back" and then informed me that the 6-digit has been sent to my email address (that is non-existing now). Can you in any way help in changing the login to another email or else? Please...
Hi @FannyN, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Hi Jay. I have no luck with the link you sent. Where do I go from there...?
Hey @FannyN, in that case, can we send you an email to the address associated with your Community profile here, to investigate further?
Yes, of course.
Thanks, I've sent you an email, please could you reply to it as soon as possible.
