Hi there,
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I am not able to open/edit in word for web using Chrome when editing an uploaded .docx file from Dropbox.
It's very strange as I could do this about 6 months ago.
Please can someone help? 🙂
Welcome to the forum, @humblebiscuits!
Is this happening on multiple web browsers on your computer?Â
Do you mind sending over a screenshot of what you see exactly, so that I can have a look?Â
Keep me posted.
Yep, it happens now with EDGE and Chrome. I prefer Chrome.
Error for Chrome attached.
Thank you!
Thanks for the screenshot! Is this happening for all .docx files on your web Dropbox account?
Were these files always .docx ones, or were they previously .gdoc ones instead?
Thank you for responding. I feel that there may be something in the file that is preventing it from opening it. I have tried the .docx files in other folders and they are working.
It sounds like it, indeed (based on the error you’re also receiving).
In this case, I’d suggest having a look into this with Microsoft too, so that they can make sure there isn’t something else that could be preventing these files from opening on the web.
