I received an email in my language, which can be translated to: LISTEN: We recommend you finish your Dropbox-installation ASAP. I haven’t started installing it anywhere new, so why did I get this email?
Hi @Englishteacher, let's have a look!
Is it possible that the address you received this email to, is linked to another Dropbox account of yours?
Would you be able to send me a screenshot of the email in question? Just make sure no personal info is shown there. Also, is the domain this message came from, an official Dropbox domain?
Keep me posted, and we'll take it from there!
Hi anonymous!
Do you mind uploading a screenshot of the email you received? Also, please make sure that the sender is showing (you can hide any other personal info that may be included).
Thanks.
Hey anonymous, thanks for the screenshot here.
Would you mind sending another one that'll be showing the email address of the sender?
Is the email coming from one of these official Dropbox domains?
I did forward to that email address. It has been a few days no with no response. Not sure how long it is supposed to take for feedback.
Hey @Kooskoos, which email address did you reply to?
If it's a 'no-reply' address/email, you won't get a response.
Can you let me know a bit more about what you need?
Hello, I just realized that my paid Drop box account has been hacked. Any one now how to get this resolved?
Hi @karenhartnett
How do you mean hacked? What has happened?
I got a mail with several links to links.dropbox.com, and the title "ATTN: We recommend completing your Dropbox setup ASAP".Is this genuine or likely malware attack ?
Hey @YvesMDaoust, thanks for letting us know about this.
Is the email address of the sender using one of our official Dropbox domains?
Yes, it does: em-s.dropbox.com
So this is genuine, right ?
Yes, indeed it is! You can just ignore it, but if you come across any other suspicious emails, do let us know.
Thanks, @YvesMDaoust!
Hello,
My email was hacked and they got ahold of my dropbox and deleted the account. I just got my email account back yesterday and when I tried to log into my dropbox the only option I had was to create a new account. I believe my account was deleted. Is there a way to recover my account?
@adkinsclermont wrote: My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?
My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?
You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
@Rich wrote: @adkinsclermont wrote: My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. https://www.dropbox.com/support
Understood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?
@adkinsclermont wrote: @Rich wrote: @adkinsclermont wrote: My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account? You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. https://www.dropbox.com/support Understood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?
@Rich wrote: @adkinsclermont wrote: My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account? You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. https://www.dropbox.com/support
The contact info was in Rich's reply - www.dropbox.com/support
@Mark wrote: @adkinsclermont wrote: @Rich wrote: @adkinsclermont wrote: My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. https://www.dropbox.com/supportUnderstood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?The contact info was in Rich's reply - www.dropbox.com/support
@adkinsclermont wrote: @Rich wrote: @adkinsclermont wrote: My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. https://www.dropbox.com/supportUnderstood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?
The issue was I now have a new basic dropbox account so the email option doesnt show up. Missed the step to do it not signed in. Opend in a new browser that was not signed in and was able to use the Can't sign in? option to send the email. Thanks for the assistance. fingers crossed!
[Removed as per Community Guidelines] is not the ADMIN for this dropbox, I need her removed from my account.
She has been served with a cease and desist yet still has admin status on [Removed as per Community Guidelines] account.
[Removed as per Community Guidelines] is the legal owner of this account at [Removed as per Community Guidelines]
If you are reading this submit this account back to [Removed as per Community Guidelines] without uploading, tampering with, removing or deleting files or legal action will be taken.
Thank you
I received a mail saying...
Your files are nearly ready to be uploaded
... a little puzzling. I have not tried to upload new files, the files already uploaded have been there for a very long time. What gives?
EDIT.
I have not received an error message, but none of the possibilities seem to be applicable.....
Hey @adrianxw, thanks for letting us know about this.
Can you please send us a screenshot of the email, showing the address of the sender as well?
Just make sure to hide your own email or any other personal info.
Thanks in advance!
Sure, tell me how to do that and I'll try. I can also forward the mail, but I don't know if that will destroy anything.
The sender appears to be...
no-reply@em-s.dropbox.com
Thanks for this info, @adrianxw.
The address is one of our official email addresses, so it's not a spam email, but do send us a screenshot, to see if we can figure this out.
You should see a camera icon right above the reply box, after you hit the 'reply' button on my comment, to attach your screenshot.
I have made the screen shot, (I think, it looks right).
Hey @adrianxw, sorry to jump in here, but I just wanted to mention that since this email came from an official Dropbox domain, it's possible that the email was sent out in error, since this is usually an email sent out when you first create a Dropbox account.
Feel free to ignore the email and let us know if you receive any similar emails in the future.
The mail always looked genuine, but weird. It is not bothering me, if it is a simple mistake, well, mistakes happen. No trouble.
Another slightly odd thing is the box on the right, in there, it says I am a new member, which I'm not. The mail and the status in that box demonstrate commonality. Database glitch perhaps?
> since this email came from an official Dropbox domain,
How do you know? Is there a digital signature.
Are you unaware that email headers contain whatever the sender wanted them to?
You are just going to believe the sender is whoever they say they are?
A bit concerning that Dropbox is hiring people to manage security with manifestly inadequate training.
"Walter" a dropbox official had no doubts, I don't see any reason to dismiss his opinion.
He seemed to be basing it on the purported "from" address in the email.
If you are going to look at anything in there, it should be the URL they are wanting you to click.
It does not seem to be malicious.
I, obviously..., look at the url a link in a mail is suggesting I click, I have done so for years.
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