Hello,
I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Hi @Queen22, let's see what I can do to help!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Cheers!
@J23 wrote: The laptop has previously had dropbox as it's a shared device.
The laptop has previously had dropbox as it's a shared device.
That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).
Nekojin wrote: After completing this, I log back into my account to check the referral status, and it says "inelegible"
After completing this, I log back into my account to check the referral status, and it says "inelegible"
Its inelegibe because of the fact you havent met the requirements of the promotion - which is that it is installed on to a unique computer. As you have uninstalled your own Dropbox and installed theres and then uninstalled again it doesnt meet that requirement. This has been in for a long long time to prevent abuse.
Hey @renatomichel, I just sent you an email.
I'll be happy to look into this with you. Reply back, and we'll take it from there.
Thanks!
Hey @K0n63n - thanks for using Dropbox and sorry to hear you're having issues with this.
I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.
Hi there, @Richard36, let's jump right into this!
I'm happy to investigate further. I went ahead and opened a ticket on my end for you.
You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.
Thanks a bunch!
Hey @SnailMango!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll be more than happy to investigate.
To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.
@davidgomez79 wrote: To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.
It needs to be installed on a computer. Phones and tablets do not count in the referral program.
@davidgomez79, specifically, he needs to install the Desktop (PC or Mac) Dropbox application using the account that you invited. I believe (but not certain), it must be a PC or Mac that does not already have another Dropbox account on it. The current Dropbox promo does not support mobile devices, even if those devices are the only ones some of your contacts or family have access to.
Dropbox's purpose in giving away the free space is to increase Dropbox usage among desktop users, competing with OneDrive and Google Drive in the hope that some of those free users will shift to paid users. I realize you could argue that mobile users could also become paid users, but for whatever reason, probably that Dropbox doesn't see as high a conversion rate to paid users among mobile free-tier users, they have never offered the reward for getting a new mobile user.
I have a question with 2 referrals where one still just says "invitation sent" (but the person showed me that she's using it) and the other (sent at about the same time at the end of 2022) had also said "invitation sent," where he thought he was all setup, but wasn't sure, so we tried again and now it has changed to "Ineligible" and the date changed to today. Can we get credit for these? I believe they meet all the requirements: new Dropbox accounts and installs on Windows.
Hi @Dorian_C, I hope you're doing well!
I'd need some account-specific info, in order to be able to check what we can do about this. Can I send you an email, in order for us to investigate further?
Let me know!
Yes, absolutely. Thank you!
Hi @Dorian_C, I just sent you an email, I'll see you there!
Hi all,
I referred Dropbox to a colleague for both his work and school. Would this be eligible? They were both marked as ineligible and I don't understand why. I didn't receive extra bonus space and I don't think it's fair.
Why did this happen?
Hi @johnny18420, thanks for bringing this to our attention.
If a referral is ineligible, it means that they either already have an account, or they're trying to activate the referral on the same machine or network as the one you're on.
If you have any further queries, feel free to message back.
Hi Jay,
The person I referred to does not have a Dropbox account. He created one for school and his personal which is brand new. He signed up using the link I provided. He is sharing an internet provider with his family member that may have Dropbox but he does not have one. Can you please help. I referred to him brand new and it's not fair why I'm not getting any additional storage nor does he get it either.
The person I referred to does not have a Dropbox account. He created one for school and his personal which is brand new. He signed up using the link I provided. He is sharing an internet provider with his family member that may have Dropbox but he does not have one. Can you please help. I referred to him brand new and it's not fair why I'm not getting any additional storage nor does he get it either. Are you able to do something about this?
Hey @johnny18420, sorry to jump in here.
In order for the referral to be valid, this person would need to install the Dropbox desktop app on their computer as well, did they do this?
Here are the steps they need to follow.
Hi Hannah,
Yes this person did install they Dropbox desktop app. He installed it on his desktop for work and on his laptop for personal/school. Now neither of us have the extra storage as promised.
Can we send you an email, so we can investigate this further, Johnny?
Yes please, if you can email that would be amazing.
Hi @johnny18420, I just sent you an email, I'll see you there!
I received an email from Dropbox asking me to invite someone to Dropbox and get the additional storage, and my friend started using the app but didn’t get the storage also him?Dr. Alkady
What is www.dropbox.com/referral_status showing?
Note that you have to have sent him a referral AND he has to install it on to a unique computer - mobile devices do not count.
I appreciate your help. My friend already installed it on his PC and iPhone and also me.
@Alkady wrote: I appreciate your help. My friend already installed it on his PC and iPhone and also me.
Have you both verified your email address yet?
Also I received this “This referral's been completed!”
Thank you, but I lost my time, and my friend didn't like what happened.
Hi @Alkady, welcome to our Community!
Can I send you an email, in order for us to have a closer look into this?
Keep me posted, and we'll take it from there!
Thank you dear, yes please
Hi @Alkady, I just sent you an email, I'll see you there!
I received your email yesterday and confirmed the answer from my account my friend is using his Dropbox and also me but nothing has changed my dear.
Hi @Alkady, thanks for the info. My colleague will be looking into this matter in more detail on their end and will get back in contact via email.
