Child Item

I can't cancel my trial, why?

I keep getting emails saying that I'm going to be charged if I don't cancel the trial but I don't have the option to cancel when I follow the instructions. This is very frustrating and there is no one to talk to! I can't change anything or even delete my credit card! I looks like I have Basic, which is free, but why am I being told that I will be charged in 7 days now? I've been working on this for over a week.

Find more posts tagged with

Cancellations

Plans

Dropbox Basic

Promote

Already Offered

Accepted answers

All comments

Jay

Hi @dianasimpson, thanks for bringing this to our attention.

Did you upgrade to a trial via the Dropbox site or the mobile app?

This will help me to assist further!

dianasimpson

No - but I keep getting emails saying that if I don't cancel I will be charged.. I can't cancel.

Jay

So, you didn't upgrade via either method? What plan do you see on this page?

dianasimpson

Megan

Hi @dianasimpson, have you checked that the emails you're receiving asking you to cancel, are going to the same email address, as the one you have linked to your Dropbox account?

Is there a chance that you have two Dropbox accounts?

dianasimpson

No, I do not have two accounts.

dianasimpson

This is the email I received. This is very frustrating. I did not upgrade to Plus. I don't have the option to cancel the trial on my account.

Screenshot 2023-08-22 15.40.38.png

dianasimpson

Hello??? Is anyone going to reply to my last email?

Hannah

Hey @dianasimpson, sorry to jump in here, but can you please make sure to double-check the email address this email went to?

Is it the same as the one you see here?

dianasimpson

Yes, it's the same one

Megan

Can we send you an email, in order for us to have a closer look into this @dianasimpson?

dianasimpson

yes of course.

dianasimpson

Do you have my email from this thread?

Walter

Hey @dianasimpson, sorry to jump in here, but I just wanted to mention that I followed up via email to the email address that's associated with your profile here, on our Community.

Whenever you get the chance, please have a look at your inbox and we'll take it from there.