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Not Receiving Email Verification Message

As others have had the same issue, so too am I not able to receive the verification email to verify my email address. I have tried numerous times over the late week as well as checked spam/junk, clutter, as well as deleted and All Mail options. I just don't get the email. I got the welcome email when I signed up and that has been all I have recieved to date. I have put the no-reply@dropox and etc addresses in the contact list as well as created rules so no emails coming from those addresses go to spam, they should go directly to Inbox as well. My email backbone is a google business account and I have had it for a year or so now. Thanks for your time.

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Jay

Hi @SLFI59715, thanks for bringing this to our attention.

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

This will help me to assist further!

SLFI59715

Yes, Please. Thanks.

Jay

Thanks, I've sent you an email, please could you reply to it as soon as possible!

Salsa1988

I cannot access my account even though the password is correct, but it is not allowed to enter, and when the link is sent to me, the link does not appear in the incoming email, not even in drafts or junk, although I logged in several months ago and added the mail to my contacts. Please help me

SLFI59715

I have responded to it. Thanks.

Walter

Hey @Salsa1988, sorry to hear you're having issues with this.

Could you please clarify if you're getting any specific error when trying to log into the account in question?

Salsa1988

My email [personal information removed per the Community's Guidelines]
If you can send link to reset account

Salsa1988

No i don’t have error but i don’t get any messages to reset the account
I don’t get any messages from Dropbox

SLFI59715

I responded to the email. What do you need from me next?

Thanks.

Walter

Hey @SLFI59715 - I can see that we received your response and I'd suggest keeping an eye out on your ticket for further updates at this point.

As for you @Salsa1988, may we reach out via email to the email address that's associated with your profile here on our Community to investigate further?

Salsa1988

Ok thank you send to me email

Walter

Thanks for the cooperation @Salsa1988 - you've got :envelope:

SLFI59715

OK, I look forward to someone contacting me. This is very frustrating.

SLFI59715

Walter, I am still having problem receiving the verification message. Please help!

Hannah

Hey @SLFI59715, sorry to hear about this.

Since you have a ticket opened about this issue, please reply back to that, so we can assist you further.

Thanks!

SLFI59715

Um, OK, what do you mean by my ticket? I don't see anything in my profile about a ticket and nothing in this forum thread. This is the thread I started and the only thing I have been replying to. Is there something I am missing here? It's been weeks and I still can't properly use dropbox that I am paying for and can't verify the email address because the messages don't come through. Thanks for any help you can provide.

Jay

Hi @SLFI59715, I sent you an email on August 8th, to which you replied to directly. This is completely separate from the community thread.

I then replied to that email with more information. Did you not receive the second email in your inbox?