Hi,
Im trying to update my credit card, but I get the following erro message when trying to do so:
"
You can’t update your billing information because Credit Card doesn’t support None currency."
Hi Jay,
Thank you for your reply.
I am located in UAE/Dubai,, and the currency here is Emirates Dirhams (AED).
Please find the screenshot link I am getting after submitting my new credit card details.
[Removed as per Community Guidelines]
Regards
Azzam
I'm not able to access that link. Could you try copying and pasting the screenshot in your next reply itself?
Thanks for the images. Could you try directly navigating to this page to see if you can upgrade the plan from there?
It looks I can,, but am I going to have the same plan i had before? or this will down grade my plan?
From the screenshot you sent, in the background it looks like the last payment was in December, meaning that the monthly subscription has already expired.
You should already be downgraded on a Basic account, otherwise the link I sent you wouldn't work. After the upgrade, you should be back on a Dropbox Plus plan.
Yes dear,,, but I am an old customer as you see,, I don;'t want to lose my plan since I was paying that for years.
that is why I am reaching you.
There isn't a difference in the plan itself. Since it has already expired by over a month, it wouldn't be possible to reactivate the old plan, so upgrading to the current Plus plan is the only way forward.
I keep getting the message: "You can’t update your billing information because Credit Card doesn’t support None currency" when I try to update my billing information.
What do I do know? This dropbox is for the church I work for and I have a new business credit card that I am to use. But dropbox keeps giving me this message.
I need help.
Thank you,
Jennifer Dunn
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Hey @jlsdunn, sorry to see you're having this issue.
Have you tried to do this from a different browser, or a private browsing window, to see if that helps?
I will try that. Thanks.
I tried updating my billing from a different browser but that did not help. I am still getting that message. "You can’t update your billing information because Credit Card doesn’t support None currency."
I need to update the billing info. What do you suggest I do now?
I am having the same problem. I am trying to update billing information to a new credit card and I keep getting "You can’t update your billing information because Credit Card doesn’t support None currency." I am at a loss as to what to do now. I have tried logging out and logging back in. I have tried from a different browser. Still having the problem. What now?
Jennifer
Hi @jlsdunn, is your account on a Dropbox Basic plan currently? If so, then there is no billing info to update, so you'd need to purchase the plan you want from this page.
I am having the same issue. Can you help me?
No, there HAVE been small charges to this basic account. Please see the screen shot below. I want to change the billing information for these recurring mall charges. But I keep getting that message: "You can’t update your billing information because Credit Card doesn’t support None currency."
Hey @jlsdunn, like my colleague Jay suggested, when an account is a free Basic one, you can't really update your billing info on it.
The charges seen in your screenshot appear to be from 2021, but if the account was downgraded, there wouldn't be any billing info on file for the account any more.
Have you tried purchasing the plan from this page? And if so, are you getting the same error message there?
I having same problem, I downgraded my account to free 'Dropbox Basic' in order make currency/country change possible but getting
"You can’t update your billing information because Credit Card doesn’t support None currency.". I tried it in few different browsers in some Im getting that error message in some not but nothing happening anyway. Also tried Paypal but got 'There was a problem completing this request.'
Hey @strobe - sorry to hear you're having issues with this.
Have you tried purchasing the plan you'd like from this page directly?
If so, are you getting the same error message there?
Oh, seem I found working solution - you need try subscribe to new plan then different card form appears which allows to use different currency/country so as result info on the Billing page will be updated automatically.
thanks, yes seems it exactly that worked for me. I think issue what Billing page doesn't work and for most peoples updating billing details first before going to plan update most obvious path.
Glad to hear it's sorted now @strobe - thanks for keeping us in the loop too.
See you around the Community and take care!
Issue has been identified and fix will roll out within a few days. Sorry for the inconvenience!
Hi @Eddie B., I hope you're doing well!
Can you kindly clarify your current plan, along with the exact error you receive when trying to upgrade?
Is the error message, the same as the OP's?
Keep me posted!
Current Plan: Dropbox Plus
Eror Message: "You can't update your billing information because Credit Card doesn't support None currency."
Same no matter what platform, what device, what browser.
Hey @Eddie B. , sorry to jump in here, but could you send us a screenshot of the exact error you're getting (including the URL you're navigating to) so that we can have a visual too?
