Child Item

Login E-Mail was deleted by ESP, i do not have access to my verifcation Eails

Hi togehter,

I had a Dropbox where we stored all our Family Pictures.

i wasn't aware, that my ESP deleted my login Mail Adresse for Dropbox.

So today, i wanted to login again and found, that i had to verify with an 6 Digit long security Code, SENT to my deleted Email adress.

I am a little bit desprate at the moment. what can i do?

Find more posts tagged with

Account Access

Accepted answers

Rich

@Wedge181 wrote:
Is there a possibility to verify myself with for example the Transaction codes from Paypal?

You can try contacting Support but they typically will not do that. They'll assist in cancelling any future billing if a subscription is still active, but they have stated many times in the past that without access to the email account, they will not provide access to the Dropbox account.

I'm hearing now that they may be able to resolve some cases like this, so make sure you open a ticket following the steps below.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Sign-in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/sign_in_issues

All comments

Rich

@Wedge181 wrote:
had to verify with an 6 Digit long security Code, SENT to my deleted Email adress. ... what can i do?

Without access to the email address you won't be able to access the account. Your best option will be to contact the ESP and see if they can recreate the email account, even if it's temporary, so you can receive the one-time security code.

https://help.dropbox.com/account-access/lost-email-access

Wedge181

Is there a possibility to verify myself with for example the Transaction codes from Paypal?

Rich

@Wedge181 wrote:
Is there a possibility to verify myself with for example the Transaction codes from Paypal?

I'm hearing now that they may be able to resolve some cases like this, so make sure you open a ticket following the steps below.

https://www.dropbox.com/support/sign_in_issues

Wedge181

As you wrote within 24 hours serveral nice employees answered.

I had to answer serveral question about my dropbox usage, the verificationprocess was removed temporarly and i was able to change my E-Mail Adresse to one i have access to.

Thanks a lot for the awesome help here.