Child Item

Can't see my photos when logging in my iPhone

Hello
I have a major concern. I switched over to my iPhone and logged into my Dropbox. Ever since i logged in on my iPhone there are no photos that I had from the last ten years under my account. I am devastated because all of my child’s baby photos were on there. Please help 😣

Find more posts tagged with

View

Mobile

OffTopic

Comments

Mark

You have almost certainly logged in to a second account.

Check on the old device the email and password used.

And confirm it by going to www.dropbox.com/account/security/devices on the new iPhone to see what has been connected and when - also www.dropbox.com/events

Danielleburnett87

The thing is that phone got stolen so I have no way to get into that phone. I only have one email so I know what the login would have been. Is there any other way around this?

Mark

Have you looked on the website at the links to see if this is a new account?

If you only have one email search your emails for messages from Dropbox to help you find the account. Remember if you are with Google Danielle.Burnett@ and DanielleBurnett@ (for example) would be 1 account/email BUT here it would be 2.

Rich

@Danielleburnett87 wrote:
The thing is that phone got stolen so I have no way to get into that phone. I only have one email so I know what the login would have been. Is there any other way around this?

Sign in to your account on the Dropbox website and look at your Events page. Does it show any activity from your old device, or is it mostly empty? If it's mostly empty except for anything recent, then you most definitely created a new account instead of signing in to your existing one.

Danielleburnett87

Yes iv searched my email for previous emails and didn’t come across anything.

Danielleburnett87

I just looked at emails from back 2019 and it’s the exact same email.

I also payed for the professional account so I could go in and see about deleted photos to see if maybe the person stole my phone went in and deleted my photos but there was nothing there

Mark

What about the links given though?

www.dropbox.com/events ?

Danielleburnett87

Yeah it only goes back to April of 2023.
I’m so confused.

Nancy

Hi from me as well, @Danielleburnett87.

Can you let me know when was the last time you were able to see your photos when accessing www.dropbox.com?

Also, when did your phone get stolen, if I may ask?

Danielleburnett87

Last time accessed was the beginning of the year and my phone was stolen at the beginning of April.

Nancy

Did you receive any emails to your linked email address about a significant number of files being deleted around April, by any chance?

Also, in case you have a specific filename in mind, please try to search for it on the web and let me know if you see any results at all.

Danielleburnett87

What do you mean search for it in the web?

Also no I did not receive file about significant number of files being deleted.

Jay

Hi @Danielleburnett87, you can search for files on the Dropbox site in the search bar at the top. If you know of a filename, try searching for it to see if any history of that file appears.