Cannot delete or move top level folder as admin (folder used to belong to deleted user)

Question

I have some folders in the admin area that I want to remove or delete - but even though I am logged in as admin, there is no menu function available.

I 'shared' the folders with me but it also did not help.

There is simpy no context menu to operate on the folders (just the 'manage' option for sharing).

I am the admin in a team.

I saw a lot of notes here that looked similar but was not able to use any of the other recommendations successfully.

Anyone any idea?

Hannah · Answer

Thanks for the update here, Arthur!

In any case, I'm glad that the issue was resolved and you were able to delete the folders you wanted.

If you do come across any other issues, let us know and we'll be happy to help.

Have a great weekend!

a_rabatin · Answer

The problem seems to have fixed itself in a very strange way.

I had a duplicated folder in my own dropbox with the same name as the top level folder in the admin section. I deleted that.

When I checked this morning, I can see the 2 top level folders I wanted deleted are gone - but only one of those showed up under the 'Deleted' section.

I suspect what has been happening is as follows:

- When I set up the additional account somehow the personal dropbox folder and the team folders got wrongly marked in dropbox, creating these orphan folders

- Whilst I tried to remove the user and these top level folders, I had a lot of other changes in filestructure happening in the background, such as large re-syncs. Although I did not see any active jobs on the server dashboard, it seems to me somehow the changes on the server are queued and the deletions could not be executed as dropbox was waiting for other processes to finish.

I have seen quite a few meaningless error messages ('I cannot execute ...' or 'Failure in ...') which indicates to me that Dropbox does struggle with a lot of parallel changes happening to the files.

But it does make sense that all changes need to be properly queued.

Anyway, the problem is now fixed. In future I will be more careful making changes to the file structure.

I know that keeping the files in sync is not trivial, but I think Dropbox needs a better monitoring dashboard for whats happening in the account so I can see where my changes are.

Thanks for your prompt help and reply in the forum

Arthur

Hannah · Answer

Hey @a_rabatin, sorry to jump in.

Where are you trying this from? The All files page?

Can you try from the Content tab in your admin console instead and let me know what options you see there?