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Inquiry about API Requests Limit and Pricing Plans

We have been utilizing your API services to integrate with your platform, and provide valuable features to our users. We have some questions regarding the API requests limit and associated pricing, and we would greatly appreciate your assistance in clarifying these matters.

1. API Requests Limit: Could you please provide us with information on the current API requests limit for our company’s account? We would like to understand if there is a maximum number of requests allowed within a specific time frame.

2. Additional Charges: In the event that we exceed the API requests limit, we would like to know if there are any additional charges for the extra API requests. Having clarity on this matter will help us in budgeting and planning for potential increased usage.

3. Pricing Plans: Are there any available pricing plans that offer higher API requests limits? As we anticipate continued growth in our user base, we are interested in exploring options for higher-tier plans that align with our evolving requirements. We would appreciate information on the various pricing tiers and their features.

We highly value the services your platform provides and the benefits it brings to our company and customers. Understanding the API limits and pricing plans will allow us to make well-informed decisions and ensure a seamless experience for our users.Thank you for your attention to this matter. We look forward to your prompt response.

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Comments

Greg-DB

1. The Dropbox API does have a general rate limiting system that applies to all account types, but we don't have specific rate numbers documented for that, and we cannot increase the limits for any particular app, user, or team. Apps should be written to handle these rate limit responses automatically. Also note that not all responses with a 429 or 503 status code indicate explicit rate limiting, but in any case that you get a response with 429 or 503 status code the best practice is to retry the request, respecting the Retry-After header if given in the response, or using an exponential back-off, if not. I recommend referring to the error documentation and Error Handling Guide for more information.

Additionally, there is a specific limit for uploads to some Dropbox team plans of "1 billion API calls/month" for "data transport" noted here. This is a limit on the number of upload API calls that can be made per team per month, for certain Dropbox team plans only. Note that this only applies to upload calls, and not other types of calls. You can find more information on this limit in the developer documentation here.

2. There are no charges for hitting a rate limit. If the Dropbox API rejects a call due to rate limiting, it will just respond with an error response; this does not incur a cost.

3. No, the Dropbox API rate limiting system applies to all account types the same. It does mainly operate per-user though, so it will automatically accommodate more end-users connecting their Dropbox accounts to your app.