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HelloSign issue - I can't see my signature requests as I'm getting an error

I have a HelloSign free plan. I have never (in the almost a year I have been using it) been able to get the page, where you are supposed to be able to see your signature requests, both pending and completed, to give me anything other than 'Failed to load signature requests. Retry' and the stupid picture of the cat with the broken umbrella. I've tried both my laptop and desktop, and Firefox, Chrome and Edge. Same result every time. Any ideas? Thank you.

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Walter

Hey @Chantal C.4, sorry to hear you're having issues with this.

Could you send us a full-page screenshot of the error you're getting so that we can have a visual too?

Also, did you sign into the HelloSign for Dropbox Dashboard to track your signature requests as outlined here?

Keep me posted!

Chantal C.4

Megan

Hey @Chantal C.4, thanks for the screenshot!

Would it be okay for me to reach out via email, in order for us to have a closer look into this?

Chantal C.4

yes, of course. It's still not working, I tried again today.

Megan

Hey @Chantal C.4, I just sent you an email.

Feel free to reply back to me, and we'll take it from there!

JaneCG

I am also having this problem and curious if you have a resolution?

Jay

Hi @JaneCG, could you clarify what error you're getting? A screenshot, while hiding any personal info, would be great!

JaneCG

Hello, this still isnt fixed. Any ideas?

Hannah

Hey @JaneCG, can you please send us a screenshot of the error, like Jay requested, so we can have a visual?

And do you also see the same thing, if you use a different browser or a private browsing/incognito window?