Hello, the email address and password was changed on my dropbox account; how can I regain access?
Welcome aboard the Community, @Johnmcmonigle100!
Can you let me know a little more about this? Do you mean that someone else hacked your email address/Dropbox account and has changed your credentials?
Did you receive any notifications/emails about this? If yes, please send me a screenshot, while hiding your personal info.
Keep me posted for more updates.
Yes and it was early in the morning so I was not awake. I noticed I got an email that they have changed my email address and then they have changed my password. It is my company dropbox with lots of information; and i need to access it as soon as possible. When I go in to log in, it says I dont have any account under my email but I do know the email address it was changed too, I just dont have access to it. I was hoping there is a customer service phone number i can call
Also I had to create another account on community just to replay back to you because I could not figure out how to sign back into community. My name is John and my assistant name is Leila Please help me
Hey John (@LeilaHamadani), sorry to hear about this.
In this case, I'd recommend getting in touch with our support team directly for further assistance.
To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.
If you do this and get a ticket ID from our system, feel free to share it with us here so that we can look it up as well.
Thank you, when I click on the form I dont see a form
Also I am not sure with what email to log in, because my old email says there is not account found since the email address has change.
No need to log into any Dropbox account @LeilaHamadani
Just use an incognito window or another browser to access the form and you should be able to see it normally.
Let me know of any updates!
