Child Item

Can't access my account without the email

I cannot access an old Dropbox account as I have forgotten the password to the account and can’t access the email account associated with it. I am unable to request help from the ESP as suggested by the help page as the provider no longer exists.

All help appreciated.

Find more posts tagged with

Account Access

Accepted answers

All comments

Rich

@Devizes Drinker wrote:
I cannot access an old Dropbox account as I have forgotten the password to the account and can’t access the email account associated with it.

How long has it been since you last signed in? If the account has been idle for more than a year, then it would have been deleted due to inactivity.

If you've forgotten your password and can no longer access your email, then it won't be possible to sign in to the account (assuming it still exists). You need access to the email address registered with Dropbox in order to access the Dropbox account. Your best option would be to contact your mail provider and see if they can restore access to your old email address so you can receive the password reset information.

https://help.dropbox.com/account-access/lost-email-access

Devizes Drinker

Mail provider doesn’t exist so cannot contact them.
If account has been deleted due inactivity where are the files etc.

Rich

@Devizes Drinker wrote:
If account has been deleted due inactivity where are the files etc.

If a Dropbox account is deleted, all content in the account is deleted as well.

Jay

Hi @Devizes Drinker, thanks for bringing this to our attention.

If the account has been deleted due to inactivity, then it wouldn't be possible to recover the account or the files within it, unfortunately.

How long has it been since you logged into the account?

This will help me to assist further!

Devizes Drinker

Not sure, but certainly more than a year

Jay

If that's the case, then it definitely wouldn't be possible to access the account or the files in it.

I'm sorry I can't be more helpful on this matter.

modlaw

I’m in deep guano. Upgraded to IP 14. Lost all my passwords. No problem right? I can’t even get into my DROPBOX. I’m a long time customer. I was in the habit of letting the apps fill in the passwords etc. I need to contact someone who can help. I have my life on this and can’t even check my email. DB used to have a help email but can’t find one. DB PLEASE text me because I can’t get my email. [personal info removed per the Dropbox Community Guidelines]

Hannah

Hey @modlaw, thanks for reaching out to the Dropbox Community.

Sorry to see you're having trouble.

Since we can't really verify the ownership of the account without access to the email address, have you tried regaining access to that first?

You can also take a look at this article for more info.

modlaw

I’m going to try today. Thanks

BS77

Нет доступа к электронной почты
Майл ру
Маил ру заходил в поддержку они не сбрасывает пароль почты,
Теперь не знаю как зайти на старую дропбокс,там столько всяких моих фото
Как быть

------------------

No access to email
Mail.ru
Mail ru went to support, they do not reset the mail password,
Now I don’t know how to go to the old dropbox, there are so many of my photos
How to be

Nancy

Спасибо за публикацию здесь, @BS77!

Чтобы понять это прямо; Насколько я понимаю, у вас нет доступа к своему адресу электронной почты Dropbox и вы не помните пароль, верно?

Если ваш ESP не может помочь вам повторно активировать свой адрес электронной почты для сброса пароля Dropbox, боюсь, больше ничего не нужно делать.

Однако следует проверить, было ли у вас ранее установлено настольное приложение на вашем компьютере. Если да, то ваши файлы Dropbox все еще могут находиться там, и вы можете перенести их куда-нибудь еще.

--------------------

Thanks for posting here, @BS77!

To get this straight; I understand you’ve no access to your Dropbox email address and you don’t remember the password, right?

If your ESP can’t help you re-enable your email address to reset your Dropbox password, I’m afraid there’s not much more to be done.

One thing to check though is whether you previously had the desktop app installed on your computer. If yes, then your Dropbox files may still be there and you can transfer them somewhere else.