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Where is my Dropbox file?

I've been getting messages that my Dropbox is full and not syncing. I had uploaded one large file to Dropbox a few years ago and had done nothing else.

I've decided I should try to download this file and move it to a local HDD I have. But Dropbox says I have NO files ... and I don't see anything in "Deleted files". (I did not delete the file ... I'm wondering if Dropbox did, though. If so, wouldn't Dropbox have informed me?)

So ... where's my file, Dropbox?

... Mike

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Accepted answers

Jay

If it's been over a year since you logged into the account, then it means that your account was most likely deactivated by Dropbox due to inactivity.

Unfortunately, this means that it wouldn't be possible to recover the old account or the files within that account.

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Mark

What does www.dropbox.com/events show?

almadenmike

I don't know what/where "Dropbox events" is. I searched for it in the Dropbox search window, and "0 results" came back. Can you direct me to it?

Thanks,

... Mike

Hannah

Hey @almadenmike, you can find your events page through the link that Mark posted in his previous reply.

You can access it here as well: https://www.dropbox.com/events

almadenmike

Ooof!! Thanks. Don't know why I didn't recognize that as a link.

It says:

>>

Events

You have no activity yet
<<

Which doesn't seem right. Has Dropbox wiped out my file?

Jay

Hi @almadenmike, if the events page is empty, it means there were no changes made on your account recently.

You mentioned that you uploaded your file to Dropbox years ago. When was the last time you accessed your account before now? Was it over 12 months ago?

almadenmike

It could well have been over 12 months ago that I last accessed the account. I created it as a place to store a large video file. I hope there's a way to find/recover it ... so I can move it to my extra HDD.

Jay

If it's been over a year since you logged into the account, then it means that your account was most likely deactivated by Dropbox due to inactivity.

Unfortunately, this means that it wouldn't be possible to recover the old account or the files within that account.

almadenmike

Bummer. What a sad ending to the file I put on Dropbox.

Thanks for your attention to this.