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Dropbox Sign - not receiving notification

When I send out a document to be signed via Dropbox Sign, I get notified via email when the signer has "viewed" the document, but I do NOT receive anything once the document has signed. A file does get created in the dropbox file path that i choose ( filename.pdf(in-progress) ), however, it does NOT change to the filename.pdf(signed) like it used to before HelloSign turned into Dropbox sign. Very annoying. Hoping to find a fix. Any help would be appreciated.

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Walter

Hey @ptchandler, sorry to hear about this.

Have you maybe tried clearing your browser's cache or another browser?

Can you see the updated status of the files you send for signature on this page?

Let me know what you find!

ptchandler

Hello,

I've tried pretty much everything. Also, clearing my browsers cache shouldn't have anything to do with the email notifications not being sent out.

Walter

Could you check this article and let me know if it helped @ptchandler?

ptchandler

Hello,

Found that article previously. None of the listed solutions solved the problem.

Walter

Thanks for clearing this up for me @ptchandler

Would it be OK if I reach out via email to have a further look internally at this point?

ptchandler

yes, that is fine.

Walter

Thanks a bunch @ptchandler - you've got :envelope:

Grobet

Hi, I encounter the same issue.

People sign my documents, and I need to be notified.

No spam, I receive other emails from Dropbox fine, and I already checked and applied the things listed in the article shared above:

https://faq.hellosign.com/hc/en-us/articles/206454577-Why-am-I-not-receiving-email-notifications-

Thanks for your help!

Jay

Hi @Grobet, do you have a public email provider or a private business domain used for your Dropbox account?

Grobet

Hi @Jay

Thanks for your prompt reply!

I use Fastmail and receive email notifications from Dropbox Sign sent with another Dropbox account.

Both emails are managed on the same Fastmail account, and, therefore, should be arriving without a problem.

Jay

Thanks for the info, could you try contacting the support team via this link for further assistance on this matter?

Grobet

Yes, I just opened a ticket at this address earlier today 🙂 Thanks!

Louie234

Did they really suggest we clear our browser caches like this is Aol 3.0 and it's 1994? Can an Executive from DropBox make an announcement? There isn't a single customer who joined hellosign for a paid subscription who hasnt had insane disruption to their business, and not a single update from those who continue taking our monthly subscriptions as if they were providing a functional service

Grobet

Got a reply from support, they say that they are « investigating ». It’s blurry and it’s not answering the ask.

Email notifications delivery and monitoring of those is just crucial for an e-signature service.

Louie234

I really want to work for Dropbox. How awesome would that be. They seem super chill. Zero accountability, zero consistency, no expectations, no interest in deliverables, and anything tech related that fails is 100% excusable and never anyone's fault.

Grobet

I would never work in a work environment as you described 😆

Maybe it’s time to think of more reliable alternatives. Looking at this right now.

Louie234

I'm going to explore DocuSign. There's no way that they can fix this dumpster fire in the next two years.