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Is this a legitimate email?

Hello, today’s night I received and email from Dropbox that I think might be a prove someone hacked my account or maybe a phone(?). The title is saying “ NOTE: We recommend completing your Dropbox setup as soon as possible”
And under this is a message:
“ Your files are about to be ready to upload

Click below to see how easy it is to complete the Dropbox setup: you will have access to your files from anywhere.

Keep going

Do you have questions? Visit our help center for answers to frequently asked questions.”

This email is from no-reply@dropbox.com so it looks legit. Email was sent at 4:55 and it looks like someone checked some files from my account and wanted to download it and then Dropbox sent me this email. I’m not sure what to think about this because I didn’t touch my phone at this time, but when I did see this email, I took my laptop, downloaded Dropbox and started to downloading some files on it and I didn’t receive any messages like that one from earlier. Of course I changed my password and every time when I logged in to another device I got email saying that someone logged into my account (I didn’t receive message like this before).

I’m writing here because I wanted to make sure if I need to hard reset my device, or maybe this is something like a normal message reminding to me that I might want to do something with my files.
I’m not sure that’s important but my account wasn’t used in something about 5 years because I achieved limit for free space and just left it like this.

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Megan

Amazing job on the screenshot, thank you @brzoserr!

I can confirm that this email is indeed from an official Dropbox domain. It might have been automatically sent by mistake.

If you managed to sign into your account, and checked that everything is the way it should be, then feel free to ignore it.

All comments

Walter

Hey @brzoserr, thanks for using Dropbox and welcome to our Community!

Could you please double check and confirm that this email comes from an official domain of Dropbox?

Also, do you see any suspicious devices or web sessions in your account's Security page? What about your events page?

Keep us posted on your findings and we'll take it from there.

brzoserr

Thank you for answer.
Yes, email domain looks alright.
No, I don’t see any suspicious devices.
This is why I decided to post here, I didn’t find anything saying straight that someone have access to my Dropbox account but this is why this email from Dropbox is more curious. Why would they send me anything like “ Your files are about to be ready to upload” when nobody did anything at this time? That’s why it looks like someone could have access to my devise (not physically, maybe through some hacking methods) and wanted to download my files and that’s when I got this email. But as I said before, after this I took my laptop and tried to download some files and I got no messages from Dropbox like that one from earlier

Megan

Hey @brzoserr, great job on changing the password to the account, and troubleshooting steps you followed!

Can you send me a screenshot of the email itself, in order for me to also have a visual? Just make sure no personal info is shown there, like your email address.

Thanks!

brzoserr

Of course I can send it but I’m on my phone right now and I can’t post it here. Any advice how or where can I send it?

Edit: Alright, I'm on my laptop right now and I can post here a screenshot. Unfortunatelly it is in polish language, but in my first post here, I translated it

Megan

Amazing job on the screenshot, thank you @brzoserr!

I can confirm that this email is indeed from an official Dropbox domain. It might have been automatically sent by mistake.

If you managed to sign into your account, and checked that everything is the way it should be, then feel free to ignore it.

brzoserr

Alright, thank you for you help!

brzoserr

Hello again,

today morning i received another email from dropbox, could you look at this?

It says:

Attached: downloads are already waiting

We invite you to download Dropbox desktop app

Our application adds a folder on the desktop that allows you to automatically synchronize files with the cloud.

Click to continue

Dropbox International Unlimited Company

One Park Place, Hatch St. Dublin 2, Ireland

Megan

Hi @brzoserr, can you clarify if it's coming from an official Dropbox domain this time too?

Also, is the desktop app already installed on your device?

brzoserr

Yes, this is the same domain like the previous one and yes, I have already installed desktop app on my laptop

Megan

Hi @brzoserr, have you also checked that the email address you're receiving these emails to, is the same one you use for your Dropbox account?

Is it possible that you have two accounts, and the emails are referring to another account?

brzoserr

My email address and Dropbox account is the same email address

Walter

Thanks for clarifying that for us @brzoserr

Would it be OK if we reach out via email to have a further look internally at this point?

brzoserr

Of course, how can I reach you?

Walter

No worries @brzoserr - I've just sent you an email to the email address that's connected to your Community profile.

Please have a look at your inbox and we'll take it from there.

karenhartnett

Hello, I just realized that my paid Drop box account has been hacked. Any one now how to get this resolved?

Mark

Hi @karenhartnett

How do you mean hacked? What has happened?

adkinsclermont

Hello,

My email was hacked and they got ahold of my dropbox and deleted the account. I just got my email account back yesterday and when I tried to log into my dropbox the only option I had was to create a new account. I believe my account was deleted. Is there a way to recover my account?

Rich

@adkinsclermont wrote:
My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?

You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support

adkinsclermont

@Rich wrote:
@adkinsclermont wrote:
My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?
You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support

Understood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?

Mark

@adkinsclermont wrote:
@Rich wrote:
@adkinsclermont wrote:
My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?

You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support

Understood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?

The contact info was in Rich's reply - www.dropbox.com/support

adkinsclermont

@Mark wrote:
@adkinsclermont wrote:
@Rich wrote:
@adkinsclermont wrote:
My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?
You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support

Understood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?
The contact info was in Rich's reply - www.dropbox.com/support

The issue was I now have a new basic dropbox account so the email option doesnt show up. Missed the step to do it not signed in. Opend in a new browser that was not signed in and was able to use the Can't sign in? option to send the email. Thanks for the assistance. fingers crossed!

Jamie McMillan

[Removed as per Community Guidelines] is not the ADMIN for this dropbox, I need her removed from my account.

She has been served with a cease and desist yet still has admin status on [Removed as per Community Guidelines] account.

[Removed as per Community Guidelines] is the legal owner of this account at [Removed as per Community Guidelines]

If you are reading this submit this account back to [Removed as per Community Guidelines] without uploading, tampering with, removing or deleting files or legal action will be taken.

Thank you