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moved files to a new folder and somehow the files were deleted

i moved a bunch of files into a new folder and then i went to check and they showed up as deleted.
then i restored them but some would not restore

i was using the web version

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Jay

Hi @ambern1023, could you clarify if you did the move while in Explorer, or on the website? Could you explain exactly how you moved the files, was it by dragging and dropping, or using some other method?

Were any of these files in a shared folder, or were they all private folders?

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Hannah

Hi again, @ambern1023!

Did you use these steps to move your files through our website?

Where did you see that they were deleted?

Were they not available at the new location after the move was complete?

Keep me posted.

ambern1023

I had the web open and my desktop file explorer, and I was adding sub new folders and when I went to go double check them and move them again into the appropriate year a bunch of files are missing and I had a notification pop up about my activity and how I deleted over 1000 items so I scrolled through it and found the other folders, and they were grayed out in a couple of them wouldn’t let me restore them Some of them did restore and then under activity, it said that the file was deleted, and then another thing would come up, saying it was moved.

Does it say the document was deleted when you move it from one folder to a new folder?

Jay

Were any of these files in a shared folder, or were they all private folders?

ambern1023

I did some in file explorer, and then a few on the web. Some I drag and drop and semi right click and just hit move I created the new folders on explorer and somehow after that a bunch of them ended up deleted and will not restore after that but some did

ambern1023

They were in a shared folder with my entire work group, and I moved some of them into a new folder with restricted access for only the managers & HR

The main folder is shared with the entire team, and then some went into the restricted folder, and then some went into other new folders that were created where everyone could have access to them and that’s where some of them got deleted and wouldn’t let me restore it

Jay

Thanks for the info, if files are moved from a shared folder to a private folder, or moved into a restricted folder the it would be seen as a deletion as well.

Does this mean that you were able to find all the files and placed them in the correct folder?

ambern1023

i went through the recently deleted in activity i restored all of them however the new folder I made would not restore nor would the contents of it plus a couple misc. folders.

So how do i move files from a shared group folder into a new subfolder within that shared group folder and have it be only accessed by the manager group. but let everyone else still see the other sub folders etc

ambern1023

when you say it would be seen as deletion you mean the file was actually deleted or it was "deleted" from that specific folder and not visable to anyone that does not have the permission to the new folder?

Nancy

Hey @ambern1023! I hope you don’t mind if I jump in here, too.

About your latest post, when moving a file/folder over to another location on your Dropbox account, that’d be recorded as a deletion from the original folder and as an addition to the new one (so, the second option).

When it comes to not being able to restore this folder back, can you please clarify what happens exactly when trying to do so? Are you receiving any errors, for example? Any screenshots you can provide are also welcome!