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"Your files are nearly ready to be uploaded"

I got an email supposedly from dropbox. with the subject "ATTN: We recommend completing your Dropbox setup ASAP", and then saying "Your files are nearly ready to be uploaded", followed by a dropbox.com link, with the following format https://www.dropbox.com/l/XXXX0x_xxxxxxxxxxxxxx_xxxxxxxxxxxxx/h (characters are different). This seems like it could be legit, but also could be some kind of scam ? Any way I can confirm what it is without clicking the link? I tried searching for it on google and got no results back.

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Walter

Hey @adrianxw, sorry to jump in here, but I just wanted to mention that since this email came from an official Dropbox domain, it's possible that the email was sent out in error, since this is usually an email sent out when you first create a Dropbox account.

Feel free to ignore the email and let us know if you receive any similar emails in the future.

All comments

Nancy

Hey John, thanks for the screenshot!

Was this email sent to you by no-reply@dropbox.com or another one of our official domains?

JohnGoodwillie

Hi Nancy, it was no-reply@dropbox.com

John

Walter

Hey @JohnGoodwillie, thanks for clarifying that for us.

It seems that the email you received is legit and is probably prompting you about this update.

If you choose to move forward with the update, make sure to familiarize yourself with the changes outlined here.

Hope this helps!

JohnGoodwillie

Thanks, Walter and Nancy. That seems to be working. Grateful for your help.

joaquinelio

got the msg after maybe 3 years since installation.
Android removed app permissions because I wasn't using it (didnt ask), my main workplace is desktop.
Maybe the app felt restricted then sent the issue, the mail should consider this.

imajeff

How many times do you do this in error? I just got it this morning, and I'm afraid that someone abusing the system is able to gain access to my dropbox if I clicked the "Continue" in that email. Or is it possible they create a new dropbox account with also my email address as a sort of identity theft?

Hannah

Hey everyone!

To those who have flagged this with us, we want to confirm that this is actually a legit Dropbox email, so it's nothing suspicious.

You can either ignore it, as it must have been sent out in error, or even click the "unsubscribe" option at the bottom of the email.

If you want to confirm that your account is secure, you can simply sign into it online, without clicking the links in the email.

imajeff

Then please add more detail in the email, to tell me what they are talking about? I just got another one 4 hours ago and maybe it is something I don't remember that I did on a specific computer, but I have no clue which computer to look on. A host name would help.

I realized it is not even sending it to the same email address that I have my dropbox account on.

Kooskoos

I did forward to that email address. It has been a few days no with no response. Not sure how long it is supposed to take for feedback.

Hannah

Hey @Kooskoos, which email address did you reply to?

If it's a 'no-reply' address/email, you won't get a response.

Can you let me know a bit more about what you need?

YvesMDaoust

I got a mail with several links to links.dropbox.com, and the title "ATTN: We recommend completing your Dropbox setup ASAP".

Is this genuine or likely malware attack ?

Hannah

Hey @YvesMDaoust, thanks for letting us know about this.

Is the email address of the sender using one of our official Dropbox domains?

YvesMDaoust

Yes, it does: em-s.dropbox.com

So this is genuine, right ?

Hannah

Yes, indeed it is! You can just ignore it, but if you come across any other suspicious emails, do let us know.

Thanks, @YvesMDaoust!

adrianxw

I received a mail saying...

Your files are nearly ready to be uploaded

... a little puzzling. I have not tried to upload new files, the files already uploaded have been there for a very long time. What gives?

EDIT.

I have not received an error message, but none of the possibilities seem to be applicable.....

Hannah

Hey @adrianxw, thanks for letting us know about this.

Can you please send us a screenshot of the email, showing the address of the sender as well?

Just make sure to hide your own email or any other personal info.

Thanks in advance!

adrianxw

Sure, tell me how to do that and I'll try. I can also forward the mail, but I don't know if that will destroy anything.

adrianxw

The sender appears to be...

no-reply@em-s.dropbox.com

Hannah

Thanks for this info, @adrianxw.

The address is one of our official email addresses, so it's not a spam email, but do send us a screenshot, to see if we can figure this out.

You should see a camera icon right above the reply box, after you hit the 'reply' button on my comment, to attach your screenshot.

adrianxw

I have made the screen shot, (I think, it looks right). Screenshot (2).png

Walter

Feel free to ignore the email and let us know if you receive any similar emails in the future.

adrianxw

The mail always looked genuine, but weird. It is not bothering me, if it is a simple mistake, well, mistakes happen. No trouble.

adrianxw

Another slightly odd thing is the box on the right, in there, it says I am a new member, which I'm not. The mail and the status in that box demonstrate commonality. Database glitch perhaps?

mickeyroo

> since this email came from an official Dropbox domain,

How do you know? Is there a digital signature.

Are you unaware that email headers contain whatever the sender wanted them to?

You are just going to believe the sender is whoever they say they are?

A bit concerning that Dropbox is hiring people to manage security with manifestly inadequate training.

adrianxw

"Walter" a dropbox official had no doubts, I don't see any reason to dismiss his opinion.

mickeyroo

He seemed to be basing it on the purported "from" address in the email.

If you are going to look at anything in there, it should be the URL they are wanting you to click.

It does not seem to be malicious.

adrianxw

I, obviously..., look at the url a link in a mail is suggesting I click, I have done so for years.