Show list of files in Dropbox

Question

Hi, I'm new to Dropbox. I have DB basic but never used it on my laptop I got 2 years ago. Until now! An update has caused a factory reset on my laptop deleting all my documents which I can't get back. But there are some on Dropbox automatically saved. I never created a folder so there is one folder with all files in it. It reached the data limit so now there is more files in Dropbox than on my computer.

Is it possible to list all the files in this "folder" so I can pick which files to download and recover rather than search for each file individually in the search box? When I press right arrow to down arrow on All files, no file names appear.

Jay · Answer

As it sounds like the files weren't uploaded to the Dropbox site, then it wouldn't be possible to recover them, unfortunately.

I'm sorry I can't be more helpful on this matter.

KS88 · Answer

Thanks Hannah. I was able to download a folder that was called External Drive from Backups. I don't recall ever intentionally backing this up.

It contains copies of all the documents on my USB drive, unfortunately none from my actual computer which are the ones I have lost.

Hannah · Answer

Sorry to jump in here, @KS88.

If your files were automatically backed up through our backup feature, can you check if you can locate them in your backups page?