Hi,
Im trying to update my credit card, but I get the following erro message when trying to do so:
"
You can’t update your billing information because Credit Card doesn’t support None currency."
Thank you again
The simple answer is I do not know if there is an account with with any or all of these emails accounts
I have tried to log in using them but after discussing with the Dropbox support a couple of years ago they said just to use one
So I use [removed per the Community's Guidelines]
Hey @Peter1944, sorry to jump in here!
You mentioned that your existing upgrade will end on 22/11/2022. Are you certain your account was upgraded?
Can you try using our self-serve look-up tool, to see where the charge is coming from? That'll help us rule out any other Dropbox accounts, before you upgrade your current one.
Thank you Megan
It is my credit card will expire on 22/11/2022 not my upgrade
I believe now the upgrade plan expired back in September
The whole point of me contacting Dropbox was to allow me to update my Credit Details
Hey @Peter1944, how are you today?
Can we actually reach out to you via email, so we can look into this privately?
I'm having the same issue with getting the message "You can’t update your billing information because Credit Card doesn’t support None currency." I tried to enter a new credit card (two different cards) and also unsuccessful in using the Paypal option. Our account has been downgraded because of the problem making the payment.
Hi @weesie46, I’m sorry to hear about this.
Did you also try to upgrade your Dropbox account via different browsers/incognito window?
The user I was having trouble with is [email removed as per Community Guidelines] I was trying to update the billing information, which didn't work. I finally just went to upgrade the account to 2TB instead of doing it by updating billing information. It had been reduced to 2 GB since the yearly fee hadn't been paid.
Hey @weesie46, if the account was downgraded, upgrading it through our plans page was the best way to go about it.
It sounds like everything is back on track now, right?
Yes, thanks very much for checking!
Hey @weesie46, no problem!
If you need anything else, I'll be one post away!
Hi there,
I have been sent an Update your billing information only to find that the existing card is until 2025! My account has been downgraded for no reason at all and I have tried and tried to send an email to customer support to ask what the problem is and I get sent on a bizarre circular journey only to arrive back where I started! I even tried to hilariously update a valid card with another valid card only to be told that my "You can't update your billing information because Credit Card doesn't support None currency." Really?
If someone can help with an email address for customer support so I can get this infuriating problem resolved I would be SO grateful!
Yours in quiet desperation.....
Hi @JCR8, thanks for bringing this to our attention.
Could you check what plan you're currently on according to this page?
What is your current billing location, and what currency are you trying to pay in?
This will help me to assist further!
Dear whom it may concern,
The message "You can't upload your billing information because Credit Card doesn't support None currency" keeps popping up when trying to update my billing information to a corporate card.
This card had no problem with paying in USD, etc. So I am confused as to why its not working with dropbox.
Can you give me the solution to this problem?
Thank you in advance!
I need to change my visa card details, but it won't accept it. Something to do with the currency being "none". I don't have a paypal account. How can I pay? This is really urgent
Hi again, @iien!
I moved your post to this relevant thread.
Can you let me know what your current billing location is and if it's the same with the currency you're trying to pay in?
Have you tried using a different browser or a private browsing window, to see if that helps?
Hi @HannahT, welcome to our Community!
Which country (and currency) are you upgrading from?
It'd also be important to know, if you're trying to update an existing card, or purchase a new plan altogether.
Keep me posted, and we'll take it from there!
Hello 🙂
The current billing location is South Korea and the currency that I am trying to pay in is USD.
I tried to update my billing information on chrome, internet explorer to no avail.
Hey @iien, sorry to hear you're having issues with this.
Can you please clarify what plan you're on at the moment and, if possible, send us a screenshot of the exact error you're getting?
Hey @Walter
I am currently not registered to any plan, but will subscribe to the Plus plan.
The screenshot of the error message I am getting is attached.
Thanks for the screenshot, @iien.
Can we actually send you an email, so we can look into this further?
I am trying to update my Visa Debit card details as I have been sent a new one but as I didn't do it in time I have been put back on the basic plan and need to go back on the previous plan I was on.
I am paying from United Kingdom but the message keeps saying ' This card does not accept none currency'?
Hey @HannahT, sorry to see you're also having trouble with this.
Would you mind sending us a screenshot of the error as well?
No problem @Hannah
Please give me an email at [removed per the Dropbox Community Guidelines]
Thanks @iien, I just emailed you and we'll continue from there. 🙂
I am having same problem, repeatedly, as everyone else; same error message as in various screenshots--red banner at top about being "unable to update credit card because of currency none." My account had expired and was trying to renew/upgrade it, but tried to update expired credit card. VERY frustrating, have wasted over an hour trying to figure this out--multiple browsers, with/without VPN, different credit cards, same problem. This has been going on since at least November, and it's late January and is still not fixed? The support Chatbot is absolutely useless--there was no option to chat with a live person to actually try to give Dropbox my money to buy the product. I'm giving up, must be a sign I don't really need to renew/upgrade.
Hi @Kevin W.37, sorry to hear about that!
Is it okay, if I reach out to you via email, in order for us to have a closer look?
Let me know!
Hi, same problem here, also got placed back into basic because of this. Is there any solution underway?
I’m sorry to hear about this, @TessaSp.
Have you tried updating your billing info/upgrading via another browser/incognito window and you keep receiving an error message?
Let me know, and we can take it from there.
I am using dropbox for 8 years,, and my credit card expired so I took some time to update the new one, now I can't update the credit card coz I am getting messages:
"You can’t update your billing information because Credit Card doesn’t support None currency."
I don't want to cancel my membership coz I don't to lose my current files on Dropbox and I don't want to pay more for the new plans.
Please advise.
Hi @Azzamsheer, thanks for bringing this to our attention.
What is your current location, and what currency are you trying to pay in?
Could you attach a screenshot showing this error, while hiding any personal information?
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